Software Knowledge Base & Support Line

[James_Turnbull@xxxxxxxxxx]

It is rare that I get angry at IBM but this is one of those times.  Many of you
may use the Software Knowledge Base documents available on the web.  These
documents provide often vital information in areas such as Client Access or Host
Printing.  Recently IBM has made access to these documents restricted to only
those users with a Support Line contract WITHIN the United States.  That means
that those of us with a Support Line contract with IBM Australia (or indeed
anyone outside of the US & Canada) can no longer access these documents.  I am
principally posting this for the information of those of us who are outside the
United States and also for any IBM'ers lurking in the group who may be able to
encourage IBM to see some reason and correct this action.

Thanks

James Turnbull
Senior Technical Consultant
Kaz Computer Services
6/66 Wentworth Avenue
Surrey Hills, 2010.
Sydney, NSW
AUSTRALIA

Work:  061 2 9844 0380
Mob:    0411 866 112


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