>Back when I was a CE, years ago, I was told that the telco techs only got
>bad marks if they found a real 'trouble' on a service call.  No trouble
>found (NTF) didn't affect there ratings.  Hence, you place a trouble call,
>they check out the line, NTF, and it starts working.
>Moral, don't look a gift horse in the mouth. :)  Just smile, say thanks, and
>call them first the next time.
>Dick Lucas

Hmph!  Sounds like the bean counters who developed -that- scheme were the
ones who figured out that you need to 'charge' maintenance costs against
the work shift that reported them, and cost that shift their performance
bonuses.  Which is why no one reports machinery problems until the machine
falls over dead.

Bottom line looks good with all that deferred maintenance.  Of course,
everyone wonders why they can't make products that meet specs any more...

--Paul E Musselman

| This is the Midrange System Mailing List!
| To submit a new message, send your mail to MIDRANGE-L@midrange.com.
| To subscribe to this list send email to MIDRANGE-L-SUB@midrange.com.
| To unsubscribe from this list send email to MIDRANGE-L-UNSUB@midrange.com.
| Questions should be directed to the list owner/operator: david@midrange.com

This thread ...


Follow On AppleNews
Return to Archive home page | Return to MIDRANGE.COM home page

This mailing list archive is Copyright 1997-2019 by midrange.com and David Gibbs as a compilation work. Use of the archive is restricted to research of a business or technical nature. Any other uses are prohibited. Full details are available on our policy page. If you have questions about this, please contact [javascript protected email address].