>Back when I was a CE, years ago, I was told that the telco techs only got
>bad marks if they found a real 'trouble' on a service call.  No trouble
>found (NTF) didn't affect there ratings.  Hence, you place a trouble call,
>they check out the line, NTF, and it starts working.
>
>Moral, don't look a gift horse in the mouth. :)  Just smile, say thanks, and
>call them first the next time.
>
>Dick Lucas


Hmph!  Sounds like the bean counters who developed -that- scheme were the
ones who figured out that you need to 'charge' maintenance costs against
the work shift that reported them, and cost that shift their performance
bonuses.  Which is why no one reports machinery problems until the machine
falls over dead.

Bottom line looks good with all that deferred maintenance.  Of course,
everyone wonders why they can't make products that meet specs any more...

--Paul E Musselman
PaulMmn@ix.netcom.com


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