Re: Languages (was Re: Don in DC for Prez) -- MIDRANGE-L

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And just to turn this into something that is computer related...
 I pay some major $$$$ for support, not onlyon a Lab Information System, but
a Hospital Information System as well.  It's quite frustrating when you have
a problem with the person on the other end (both companies based in Florida)
because they are having difficulty understanding English.  

As a customer, my expectation is to be able to have my problems resolved in
a friendly and timely manner. I don't want to have to wait for another
person from tech support to call so I can have my problem restated. This has
happened in my situation. 

These companies need to think of the customer base too, and their
expectations as well.

JMHO

Joanie Clark
Joint Township Hospital  

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