• Subject: This may be of interest
  • From: boothm@xxxxxxx
  • Date: Fri, 03 Jul 98 17:07:31 -0400

I copied this from another place, so you may have seen it, but if not:
"Reported in Computer Weekly  2.7.98.  (Yes, that's how we write the date
for 2nd July :-) )

www.computerweekly.co.uk is the website of this paper but you have to
register to use it.
Note: NatWest is one of the largest banks in the UK and the one which did
a great deal to "legitimise" the use of NT in the corporate environment. 
Initially its implementation of NT was a bomb BUT was "saved"  on the
quiet by IBM)

Front page headline:  NatWest computer chaos.

So, to paraphrase the article.......

Chaos hit NatWest 1750 branches last week.   Three days of widespread
disruption which led to 400 branches and 300 ATMs being taken off-line.
  Problems began on night of 23 June when staff attempted to upgrade
client/server applications developed in-house for the bank's Windows NT
based branch network.  The software which was being rolled out to
thousands of servers and up to 15,ooo workstations, failed with the bank's
blaming a "handle leak".   This caused a huge traffic jam on the branch
network the next day.   Some branches found they couldn't log in to the
network while others had trouble processing customers transactions.  To
pinpoint the problem, the bank took 400 of its smaller branches and 300
ATMs offline on Thursday night.  This week a spokesman said the systems
were fully operational although some workstations were still not

Staff have complained for some time that the system was slow and
frequently crashed.   Future problems could not be ruled out.  Neither MS
nor NatWest would confirm to what, if any, extent the Windows NT operating
system was to blame for the problems the bank experienced.

Booth Martin

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