• Subject: RE: TCP/IP Printing, # of Copies
  • From: Sannan Solberg <SSolberg@xxxxxxxxxxxx>
  • Date: Mon, 4 May 1998 08:34:51 -0600

Here Here!!  You took the words right outta my mouth...


> I think the large amount of complaining is coming from the expectation
> that
> functionality of a feature to always be brought forward. On our direct
> attach printers, we have full function with the parameters on a spool
> file.
> Same goes for a printer started with a PC5250 printer session on most
> protocols. When the TCP/IP print feature came out, we jumped all over
> it
> because it provided a AS/400 printer to anyone who has a printer on
> the
> network. No new cards, no additional cost, no helping users with
> printer
> sessions (has anybody started the printer yet?)--we just used what was
> already there. Then, the printer savvy users tried to print pages 1-5
> of a
> 500 page report and all 500 pages came out. So, I have to explain to
> the
> users that IBM didn't provide the page range feature for this type of
> printing. They don't understand why it doesn't work when their old
> PC5250
> printer sessions did. Also, it causes them to question my abilities
> (some
> users think that I don't know how to make it work so they think that
> I'm
> just saying that IBM doesn't support it). This is then one step
> forward,
> two steps back.
> 
> While on the soapbox, I feel that features should not be hard to find.
> To
> me, undocumented (or buried deep on one page of a 500 page IBM manual)
> = no
> feature. If I have to spend a whole day to find something, then it
> isn't
> well documented. That just shouldn't happen any more. Especially with
> the
> internet, manuals on CD-ROM, etc.
> 
> Thanks for any more help that you can provide on this feature.
> 
> Mark Welte
> 
> 
> 
> Please respond to MIDRANGE-L@midrange.com
> 
> To:   MIDRANGE-L@midrange.com
> cc:    (bcc: MARK WELTE/DMTN)
> Subject:  Re: TCP/IP Printing, # of Copies
> 
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