Re: Suportline Woes -- MIDRANGE-L

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Jon,

> The Supportline folks tell me that currently there is a problem in our billing
> system for customers who have hourly contracts.  They are looking into this
> case to see if it falls into this category and will be in touch.
> 
> Stay tuned and keep the flames low!

Since I'll be out for a week . . . <g>

Thanks again.  Also, IBM has _got_ to understand this is the kind of
thing that _really_ torques off customers like me.  I've been an IBM
customer since 1975.  I know what the local support used to be and what
it is now.  And I understand the business reasons for it.  IBM has _got_
to understand that their "supportline" or whatever they call their
method of support must be exemplary.

IMHO.

-- 
-Jeff

jlcrosby@fwi.com
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