RE: IBM Supportline Woes! -- MIDRANGE-L

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Classic IBM scenario, "the_right_hand_doesn't_know_what_the_left_hand_is_doing".

Send THEM a bill.....

-----Original Message-----
From:   Jeff Crosby [SMTP:jlcrosby@fwi.com]
Sent:   Thursday, March 26, 1998 1:49 PM
To:     Midrange List Server (David Gibbs)
Subject:        IBM Supportline Woes!

Anybody want to help me explain these to my boss?  Anybody want to
hazard a guess how many weeks (or months) it will take to straighten
this out?  Every one of these (that I can remember) resulted in PTFs. 
Why should I pay for those?  You know I could have had a monthly 8am-5pm
Supportline contract for less than the total of these bills?

Am I missing something here?  Do I have a leg to stand on?  

-- 
-Jeff

jlcrosby@fwi.com
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