Re: BPCS?

At 09:42 PM 3/8/98 -0500, Dean Asmussen wrote:
>Pete,
>
>In a message dated 98-03-06 23:52:50 EST, you write:
>
>> BPCS is an MRP2 system with financials from SSA. It probably has other stuff
>> too, but I can't say for sure. My company is shopping for a new system. We 
>> called SSA, but they didn't have the resources to make a pitch to us, so we'
>> re buying elsewhere. We figured that if they won't respond when you're
>trying 
>> to give them money, there's no hope for support after the sale.
>
>Now _that's_ suprising!  If there's any one area in which SSA has excelled
>over the past four years, it's been marketing.  Of course, read their annual
>report and you'll see that most of the revenue has come from services (much
>like IBM's).  Apparantly, their ties to "the big companies" have become worse
>than I imagined...

Dean,

To say it's surprising is putting it mildly. I've worked in software houses for 
years and one thing was always true. When a prospective customer called, horns 
honked, bells clanged, and we dropped whatever we were doing and kissed 
whatever butts were presented. I'm afraid their amazing lack of enthusiasm for 
customer inquiries doesn't bode well for the future. If I had any SSA stock 
(thank goodness I don't) I'd be looking to dump it.

Pete

Pete Hall
peteh@inwave.com 
http://www.inwave.com/~peteh/

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