Re: CL enhancements

[Mark Lazarus <mlazarus@xxxxxxxx>]

Chris,

At 05:51 PM 3/2/98 PDT, you wrote:
>** Reply to note from Mark Lazarus <mlazarus@ttec.com> Sun, 01 Mar 1998
20:24:07

>> Of course that's not what we're requesting.  We want enhancements to the 
>> product we paid for, not the version we have to pay for again. 

>And I am trying to ask you what incentive IBM has to do that.

 Take a look at the Microsoft marketing machine and you'll have your
answer:  Better customer stisfaction, more sales!

>My suggestion to you is that if you wish a positive resolution to your
>issue, you should try and consider some way of making it appealing to IBM.
>I don't think there is a quantity of emails you can send to me attacking
>IBM that will take the place of that. 

 I hope you don't take my responses as personal attacks on you.  Take a
look at any mainstream MS product.  Each release brings major changes and
improvements.  Are they free?  No.  But neither is OS/400.  How many
improvements have you seen to the tools most of use on a regular basis
(i.e. SEU, PDM, SDA, CL, etc?)  Did your company pay for them when you went
to the next release?  You bet!

>IBM does respond to customer needs/wants. After all, they did make the 3x
>line in the first place, right? 

>So, why not try and figure a way to make what you want attractive to IBM?

 See above.
  
>>  Are you going to tell me that IBM was responsive in a timely and 
>> affordable fashion to the Y2K issue? 
>
>Well, I have not suffered any losses as a result of the Y2k issue. The
>company I work for has been using 8 digit dates for years. So, I guess I am
>one of the lucky ones. 

>What Y2K issues did IBM create for you?

 One example: I had an opportunity to do a Y2K conversion.  I needed the
best tool on the market in order to do the job quickly (client's request.)
The IBM tool fit the bill (on a technical level) well.  There is no way
that I could build in the hefty price for their tool and do the project
under budget.

 -mark

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