• Subject: Re: IBM Spin Doctors on AS/400 Marketing
  • From: Paul Dods <pauldods@xxxxxxxxxx>
  • Date: Tue, 21 Oct 1997 15:16:42 -0500 (CDT)

>> Now, the IBM spin doctors are saying that it was non-customers who were
>> complaining, not customers.  Let me say once and for all, the AS/400
>> Division has a communications problem.  

Hey IBM, "Ditto".

Plus we need IBM marketing reps who understand the equipment they are selling.
I shouldn't have to go thru the Installation and Upgrade manual to make sure 
they're pushing the correct equipment on me.  Or the quick pricer to make
sure I didn't get over charged.

Got told yesterday they had a 'TCP' card. What's that?  I know what a token
ring card is, and an ethernet card, but what's a "TCP" card?

Today's gem from IBM was a survey wanting to know if the "CE" gave me quick
service, on a *TEST service request ( SNDSRVRQS ACTION(*TEST) ), and another
IBM employee telling me to apply a Ethernet PTF on a machine without an
Ethernet card, and, ...  

Sorry, y'all pushed a hot button...
<exit soapbox>

Paul Dods                               
AS/400 Systems Programmer
Michael's Stores, Inc.          
Dallas, Texas

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