RE: MIDRANGE-L Digest V1 #635 -- MIDRANGE-L



Vern,

It's even better, like when you goto do a download in CA95 and the files
download in the wrong format (BECAUSE THE F'ING INSTALL PROC DIDN'T PUT A
ONE LINE FILE IN THE WINDOWS DIR)...BUT to find that out you have to PAY
for a support line contract for them to tell you it's a bug and create
this one liner...meanwhile, you've wasted some more of your client's bucks
and they've had to buy a support line for error support...

Uh, frankly as for your hope...well...You've got a better chance at a "hot
date" with Sandra Bullock... :)

Don in DC metro...and yeah, I'm pissed as hell at this kinda *&^%!

PS, btw, did the fax/400 "guru's" add any functionality on the new v4.x
rls of os/400????  Been NEEDING to send more than 1 splf in a call for 5
YEARS now....




On Fri, 5 Sep 1997, Vern Hamberg wrote:

> Hi Bob,
> 
> Here we are again--finger-pointing forever.
> 
> I have a couple situations at work that sound like the script you published
> here. One is a Dell laptop that works fine in a docking station connected
> to our Novell network. When I install CA95 it hangs at the network signon
> window. Take CA95 off, it works fine. I call the Family and get the 'not
> supported' crap (pardon me). I say, "The machine works fine without CA95.
> It hangs when CA95 goes on. It works fine again when CA96 is taken off.
> Duh! What's different?"
> 
> Recently one of our people heard, at an IBM presentation here, that IBM was
> no longer in the finger-pointing game. My experience is that the CA people
> haven't heard the message yet.
> 
> I'd mentioned to you another example here-a PC on which I wanted to install
> only the ODBC driver. It turns out that you cannot put on only the driver,
> you have to install the entire Base portion of CA95. (Shout to follow) THIS
> REALLY STINKS! (I'm calm now).
> And when I install CA95 on this machine, it locks up, again around the
> network signon window, not allowing password entry. Again, what's different
> here?
> 
> CA support will gladly tell you to arrange for a ConsultLine contract, and
> IF the problem turns out to be CA, we don;t have to pay for it. THIS ALSO
> STINKS, IMO. (Oops, lost it again-sorry)
> 
> I've put this on the list, 'cuz the more that hear it, maybe the more IBM
> will do something--I hope.
> 
> To repeat, it is not possible to install only the ODBC driver, without the
> entire Base portion of CA. CA is the only ODBC provider that works this
> way, AFAIK. It _is_ a good driver, but this restriction is really frustrating.
> 
> Cheers
> 
> Vernon Hamberg
> Systems Software Programmer
> Old Republic National Title Insurance Company
> 400 Second Avenue South
> Minneapolis, MN 55401
> (612) 371-1111 x480
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