Re: B Series OS

[Mark Lazarus <mlazarus@xxxxxxxx>]

Al,

>  However, you need a valid software key on the system.  If
>your software key gets invalidated, and you do not have a license for
>OS/400, you will be in trouble.  The software key czars in Rochester don't
>give out those keys so easily to people with valid licenses of OS/400.

 This is part of a sad state of customer support / attitude from IBM.  I
have a client that purchased a used F04 from an IBM BP.  They also licensed
OS/400.  The machine hadn't been IPLed in a while.  The system asked for a
key, which they tried to get from IBM.  They were sent from dept. to dept.,
person to person in an almost endless circle.  This lasted for several
*WEEKS* (I think it was 6) !!!  To make matters worse, IBM paperwork
insisted this was an F06 instead of the F04 it really was (even though they
can easily look this up in their databases.)

 Anyway, by the time this ordeal was finally solved, the customer was ready
to send the system back and get a PC system!!!

 -mark

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