(If that is your real name)
It's bad enough that you take jobs away from Americans by outsourcing to
India, but please don't insult us by having those who answer the phones use
names like "Bob" and "Mike"
I spent about an hour on the phone yesterday with "Bob". Half of that time
was consumed by my having him repeat himself slowly so that this dumb old
country boy could understand what he was saying. Several times, I asked him
a question, only to discover later that his answer was wrong and we had to
start over. At the end of the call, he asked to have his supervisor speak to
me. At this point, "Mike" got on the line to ask me about my satisfaction
with the call. His accent and use of the English language was almost as bad
as "Bob's", and I realized that any comments I made would fall on deaf ears,
so I politely thanked him and ended the call.
If this is indicative of your customer support structure, I will be hard
pressed to be convinced to purchase any additional Symantec products, and I
highly doubt that I will be recommending them to my clients.
From: SymantecQualityAssurance [mailto:SymantecGlobalCSAT@xxxxxxxxxxxxxx]
Sent: Wednesday, September 05, 2007 3:47 AM
Subject: Help Symantec improve our Customer Service
Dear paul nelson,
Thank you for your recent contact with Symantec.
We hope that we were able to assist you, and that your experience with our
customer service was positive - something we constantly strive to improve.
As a valued Symantec customer, we appreciate your opinion. Please complete
our customer satisfaction survey to help us in our ongoing effort to provide
a better service.
To complete our survey, please click on the following link, or copy the link
into your web browser:
Please note, our records indicate your issue was resolved as of 04 Sep 2007.
If this is incorrect, please contact us as soon as possible.
Vice President Consumer Support,
You were sent this email because you recently contacted Symantec via chat,
email or telephone. You should have been informed that you would receive
this email and survey. If do not wish to be contacted any further in
relation to this survey, please do not reply to this email or fill out the
survey. This is a once-off email for your recent contact with us. If you
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