System i/iSeries/AS400 Technical Support Specialist -- Oakbrook Terrace, IL

At MKS, being a Technical Support Representative allows you to use the
full breadth of your technical knowledge and skills. This is not your
average technical support position! As a member of the MKS Global
Customer Care team, you will provide technical support to customers,
prospects, partners and consultants. As a member of this global support
organization, you will be collaborating with support colleagues
worldwide in providing world-class customer support to all clients. You
will work closely with services and account teams to ensure all issues
are handled effectively to meet sales and services goals. You will be
able to consult on installation and implementation issues, test code,
recommend improvements, and contribute to product development based on
your direct customer interaction. Other possibilities include
opportunity to write scripts, test product functionality, as well as
option travel to customer sites (not required).

Minimum Qualifications:

To join the team, you must be comfortable in a technical environment and
be able to discuss obscure product behavior/features with customers and
possess a demonstrated ability to analyze and solve problems. There are
also account management duties involved with this role; proven
communication and organizational skills are a must.

. AS400 and mainframe environment experience.
. A desire to work directly with the customers and a strong commitment
to customer satisfaction.
. Excellent written and oral communication skills.
. 1-3 years technical support experience, preferably software support.
. Experience with web-related technologies such as HTML, XML and web
servers.
. University degree or college diploma in a relevant field, or an
equivalent amount of experience in a related field.
. Experience with database technologies (MS SQL, Oracle, DB2).
. Familiarity with client/server based software applications.
. Experience working with multiple platforms including Windows and
variants of Unix/Linux.

Nice to have:

. Knowledge of Software Configuration Management/Application Lifecycle
Management tools.
. Solid understanding of object oriented theories is an asset.
. UNIX system administration experience is nice to have.
. Background in Networking, and NIS is highly desirable.
. Familiarity with Websphere Development Studio Client for iSeries (WDSC).

This position is based in our Oakbrook Terrace, IL location (western
suburb of Chicago).

To apply, visit
http://tbe.taleo.net/NA1/ats/careers/requisition.jsp?org=MKS&cws=1&rid=106.

NOTE: Do *NOT* reply directly to me ... but feel free to mention that
you saw the job posting on MIDRANGE-JOBS.