MKS - Technical Support Specialist - Oakbrook Terrace, IL

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Technical Support Specialist
Location: Oakbrook Terrace, IL


At MKS, being a Technical Support Representative allows you to use the
full breadth of your technical knowledge and skills. This is not your
average technical support position! As a member of the MKS Global
Customer Care team, you will provide technical support to customers,
prospects, partners and consultants. As a member of this global support
organization, you will be collaborating with support colleagues
worldwide in providing world-class customer support to all clients. You
will work closely with services and account teams to ensure all issues
are handled effectively to meet sales and services goals.  You will be
able to consult on installation and implementation issues, test code,
recommend improvements,  and contribute to product development based on
your direct customer interaction. Other possibilities include
opportunity to write scripts, test product functionality, as well as
option travel to customer sites (not required).

Minimum Qualifications:

To join the team, you must be comfortable in a technical environment and
be able to discuss obscure product behavior/features with customers and
possess a demonstrated ability to analyze and solve problems. There are
also account management duties involved with this role; proven
communication and organizational skills are a must.

AS400 and mainframe environment experience
A desire to work directly with the customers and a strong commitment to
customer satisfaction
Excellent written and oral communication skills
1-3 years technical support experience, preferably software support
Experience with web-related technologies such as HTML, XML and web servers
University degree or college diploma in a relevant field, or an
equivalent amount of experience in a related field
Experience with database technologies (MS SQL, Oracle, DB2)
Familiarity with client/server based software applications
Experience working with multiple platforms including Windows and
variants of Unix/Linux

Nice to have:
Knowledge of Software Configuration Management/Application Lifecycle
Management tools
Solid understanding of object oriented theories is an asset
UNIX system administration experience is nice to have
Background in Networking, and NIS is highly desirable

To apply: Indicate “Technical Support” in the subject line and email
your resume to Madonna Bradley, Corporate Recruiter at mbradley@xxxxxxx

About MKS
MKS is the premier provider of application lifecycle management
solutions for the global 1000. MKS’s solution spans from requirements
management to deployment providing customers with enhanced development
productivity, visibility over processes, and improved IT controls for
regulatory compliance. MKS’s software is distinguished by its single
architecture and deep integration of features delivering collaboration
throughout the development lifecycle, rapid implementation and low total
cost of ownership.

Founded in 1984, MKS serves more than 10,000 customers in countries
across the world. Whether through deployment of MKS’s solution
strategically on an enterprise scale, or by leveraging individual
components to solve project-level challenges, our customers can use
MKS’s software to enable higher levels of process maturity, better
manage global development activity and safeguard their most critical
business applications and software assets. Under its widely known MKS
Toolkit brand, MKS also provides UNIX-Windows co-existence and system
administration that significantly cut development and administrative
costs and reduce time to market, while enabling enhanced performance.
More information about MKS can be found at http://www.mks.com.