*** NOTE: Please read this entirely ... do *NOT* reply directly to me. Technical Support Specialist Location: Oakbrook Terrace, IL At MKS, being a Technical Support Representative allows you to use the full breadth of your technical knowledge and skills. This is not your average technical support position! As a member of the MKS Global Customer Care team, you will provide technical support to customers, prospects, partners and consultants. As a member of this global support organization, you will be collaborating with support colleagues worldwide in providing world-class customer support to all clients. You will work closely with services and account teams to ensure all issues are handled effectively to meet sales and services goals. You will be able to consult on installation and implementation issues, test code, recommend improvements, and contribute to product development based on your direct customer interaction. Other possibilities include opportunity to write scripts, test product functionality, as well as option travel to customer sites (not required). Minimum Qualifications: To join the team, you must be comfortable in a technical environment and be able to discuss obscure product behavior/features with customers and possess a demonstrated ability to analyze and solve problems. There are also account management duties involved with this role; proven communication and organizational skills are a must. AS400 and mainframe environment experience A desire to work directly with the customers and a strong commitment to customer satisfaction Excellent written and oral communication skills 1-3 years technical support experience, preferably software support Experience with web-related technologies such as HTML, XML and web servers University degree or college diploma in a relevant field, or an equivalent amount of experience in a related field Experience with database technologies (MS SQL, Oracle, DB2) Familiarity with client/server based software applications Experience working with multiple platforms including Windows and variants of Unix/Linux Nice to have: Knowledge of Software Configuration Management/Application Lifecycle Management tools Solid understanding of object oriented theories is an asset UNIX system administration experience is nice to have Background in Networking, and NIS is highly desirable To apply: Indicate “Technical Support” in the subject line and email your resume to Madonna Bradley, Corporate Recruiter at mbradley@xxxxxxx About MKS MKS is the premier provider of application lifecycle management solutions for the global 1000. MKS’s solution spans from requirements management to deployment providing customers with enhanced development productivity, visibility over processes, and improved IT controls for regulatory compliance. MKS’s software is distinguished by its single architecture and deep integration of features delivering collaboration throughout the development lifecycle, rapid implementation and low total cost of ownership. Founded in 1984, MKS serves more than 10,000 customers in countries across the world. Whether through deployment of MKS’s solution strategically on an enterprise scale, or by leveraging individual components to solve project-level challenges, our customers can use MKS’s software to enable higher levels of process maturity, better manage global development activity and safeguard their most critical business applications and software assets. Under its widely known MKS Toolkit brand, MKS also provides UNIX-Windows co-existence and system administration that significantly cut development and administrative costs and reduce time to market, while enabling enhanced performance. More information about MKS can be found at http://www.mks.com.
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