Technical Support Representative iSeries As a member of the MKS Global Customer Care team, you will provide technical support to customers, prospects, partners and consultants. As part of a global customer care organization, you will be collaborating with support colleagues worldwide in providing world-class customer support to all clients. Your duties will include responding to technical inquiries, problem diagnosis and escalation of issues for resolution. You will consult on installation and implementation issues, review/write scripts, test code, recommend improvements, and contribute to product development based on your direct customer interaction. To join the team, you must be a “techie” and be able to discuss obscure product behavior/features with customers, along with a demonstrated ability to analyze and solve problems, as well as effectively communicate the issues, written and verbal. We’re looking for the following qualifications: • 1-3 years technical support experience, preferably software support • university degree or college diploma in a relevant field, or an equivalent amount of experience in the related field • excellent written and oral communication skills • working knowledge of iSeries400 and some hands on experience with Windows / UNIX is needed. • programming background a plus RPG would be great to have. • a desire to work directly with customers and a strong commitment to customer satisfaction • Above all, you must be able to communicate clearly! Your customer-oriented attitude, patience and ability to discuss issues at various levels makes you an ideal candidate for this position. You are a clear communicator with the ability to multi-task. MKS is a high-quality, high energy company in which the customer support organization is greatly respected for its technical expertise and assistance. Come and enjoy the respect and rewards that go along with the job! This position is located in Oakbrook Terrace, Illinois ... a western suburb of Chicago. To apply for this job, visit http://www.i-simplyrecruit.com/isrjobs/mks_searchjobs.asp?showjob=t&id=TBH135. For questions, send email to jobs@xxxxxxxx
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