Technical Support Representative iSeries -- Chicago Area

Technical Support Representative iSeries        

As a member of the MKS Global Customer Care team, you will provide
technical support to customers, prospects, partners and consultants.
As part of a global customer care organization, you will be
collaborating with support colleagues worldwide in providing
world-class customer support to all clients. Your duties will include
responding to technical inquiries, problem diagnosis and escalation of
issues for resolution.

You will consult on installation and implementation issues,
review/write scripts, test code, recommend improvements, and
contribute to product development based on your direct customer
interaction.

To join the team, you must be a “techie” and be able to discuss
obscure product behavior/features with customers, along with a
demonstrated ability to analyze and solve problems, as well as
effectively communicate the issues, written and verbal.

We’re looking for the following qualifications:
•       1-3 years technical support experience, preferably software support
•       university degree or college diploma in a relevant field, or an
equivalent amount of experience in the related field
•       excellent written and oral communication skills
•       working knowledge of iSeries400 and some hands on experience with
Windows / UNIX is needed.
•       programming background a plus RPG would be great to have.
•       a desire to work directly with customers and a strong commitment to
customer satisfaction
•       Above all, you must be able to communicate clearly!

Your customer-oriented attitude, patience and ability to discuss
issues at various levels makes you an ideal candidate for this
position. You are a clear communicator with the ability to multi-task.

MKS is a high-quality, high energy company in which the customer
support organization is greatly respected for its technical expertise
and assistance.  Come and enjoy the respect and rewards that go along
with the job!

This position is located in Oakbrook Terrace, Illinois ... a western
suburb of Chicago.

To apply for this job, visit
http://www.i-simplyrecruit.com/isrjobs/mks_searchjobs.asp?showjob=t&id=TBH135.
 For questions, send email to jobs@xxxxxxxx