Technical Support Representative iSeries

Technical Support Representative iSeries        


As a member of the MKS Global Customer Care team, you will provide
technical support to customers, prospects, partners and consultants.  As
part of a global customer care organization, you will be collaborating
with support colleagues worldwide in providing world-class customer
support to all clients. Your duties will include responding to technical
inquiries, problem diagnosis and escalation of issues for resolution.
You will consult on installation and implementation issues, review/write
scripts, test code, recommend improvements, and contribute to product
development based on your direct customer interaction.

To join the team, you must be a “techie” and be able to discuss obscure
product behavior/features with customers, along with a demonstrated
ability to analyze and solve problems, as well as effectively
communicate the issues, written and verbal.

We’re looking for the following qualifications:
•       1-3 years technical support experience, preferably software support
•       university degree or college diploma in a relevant field, or an
equivalent amount of experience in the related field
•       excellent written and oral communication skills
•       working knowledge of iSeries400
•       programming background a plus
•       a desire to work directly with customers and a strong commitment to
customer satisfaction
•       Above all, you must be able to communicate clearly!

Your customer-oriented attitude, patience and ability to discuss issues
at various levels makes you an ideal candidate for this position. You
are a clear communicator with the ability to multi-task.

MKS is a high-quality, high energy company in which the customer support
organization is greatly respected for its technical expertise and
assistance.  Come and enjoy the respect and rewards that go along with
the job!

Send your resume to jobs@xxxxxxx