We have an opening for an iSeries AS400 Programmer Analyst with RPG, CL, SQL and Operating System Experience in support of a large billing/customer service application (Convergys ICOMS Integrated Customer Operations Management System) serving internal/external users and customers for Video, High Speed Data and VOIP Telephony in Central/Eastern North Carolina. Complete Information and on line application process can be found at: http://www.timewarner.com/corp/careers/index.html Then selectJob Toolsand search for Requisition: 35499 Posting Job Title MIS Programmer Analyst I TimeWarner Division Time Warner Cable Business Unit Raleigh Division - Morrisville Location United States - North Carolina - Raleigh Requisition # 35499BR Position Type Full Time Posting Job Description PURPOSE: . The primary purpose of this job is to support the billing system programming and support structures while providing exceptional customer service to the TWC Raleigh Division end users. . Has frequent interaction with customers: therefore, must be effective in interpersonal communications and problem solving. Has interaction with external vendors and contractors. ESSENTIAL DUTIES AND RESPONSIBILITIES: 90 - 95% of time devoted to the following support responsibilities: . System programming, setup support and daily operational troubleshooting programmer support for the ICOMS Billing System application. . Programming support of existing applications and creation of new applications . Responsible for ongoing maintenance of in house applications . Focal point for data extractions from the billing system as it relates to business needs . Acquire and maintain current knowledge of relevant product offerings and support policies to provide technically accurate solutions to customers . Participate in team projects that enhance the quality or efficiency of the Programming/Project Management team and the MIS department . Works with and takes direction from MIS Project Manager when applicable . Initiate coding projects in a professional, project oriented methodology which provides the an error free result for the end user . Assist in special product related issues as needed . Maintain a high level of client trust and confidence in the group's knowledge of and concern for the client's needs . Responsible for testing of other employee's reporting/programming projects (quality control) . Responsible for documentation of each completed project . Assist/lead in user training and/or acceptance testing of pilot programs . Support for user created queries or tools . System backups and maintenance . System processing of billing and month end 5 % of time devoted to the following support responsibilities: . Researching latest trends in AS400 programming and implementing those with other team members- where it makes sense DECISION MAKING: . This is a mid-level programming position. . This person will have no decision-making authority over others in the department. . This person will escalate all issues that they are unable to resolve to their immediate supervisor or the department manager. JOB DIMENSIONS: . Position has responsibility over the customer satisfaction of the MIS end users as well as the stability and reliability of the MIS applications. . Also has responsibility to ensure that all issues are resolved in a timely manner and that all timelines are adhered to. . Quality control responsibilities are extremely important in this position as it protects the accuracy of our reports that are used to make important business decisions. REQUIRED KNOWLEDGE/SKILLS/ABILITIES: . RPG programming . CL programming . SQL programming . iSeries OS400 Operating System configuration . Keyboarding Skills: 40 - 60 wpm minimum . Word processing skills . Microsoft Project knowledge . Ability to handle multiple tasks . Ability to work with others in a professional manner . Ability to coordinate with other departments to complete requests . Ability to share ideas and receive constructive feedback from others . Extreme attention to detail REQUIRED EDUCATION: . College degree required. If not already certified, must be certified as an IBM Certified Specialist - AS400 RPG IV Developer within a year (Test 267). . Must also be certified as an IBM Certified Specialist - AS400 RPG IV Programmer (Test 266). REQUIRED WORK EXPERIENCE: . 4 - 5 years experience in programming on the IBM iSeries AS400 platform, which includes gathering of initial requirement specifications, coding, testing and documentation. . Knowledge of IBM iSeries AS400 Operating System configuration. . Experience in Convergys ICOMS Application preferred, but not required. ESSENTIAL MENTAL FUNCTIONS: . Must be able to work in a sometimes high pressure, deadline oriented, mutli-tasking environment with high analytical skills and attention to accuracy. . Must be able to focus and complete tasks. ESSENTIAL PHYSICAL FUNCTIONS: . Must be able to sit for extended amounts of time. WORK ENVIRONMENT/HOURS: . Work environment is indoors. . Interaction with hardware is required. Rotating On-call responsibility one week per month is a must. SPECIAL MATERIALS/EQUIPMENT USED: . Calculator, personal computer/laptop, phone, cell phone/PDA ADDITIONAL COMMENTS: . Perform other duties as assigned. . Management reserves the right to add, change or revise this job description at any time. PLEASE MAKE CERTAIN THAT ALL MINIMUM REQUIREMENTS FOR THE POSITION ARE MET BEFORE EEO M/F/V/D Bid Forms must be sent to Kathy Burnet, Recruiting Coordinator 101 Innovation Ave., Suite 100, Morrisville, NC 27560 Fax No. 919-573-7142 EQUAL OPPORTUNITY EMPLOYER M/F/V/D
As an Amazon Associate we earn from qualifying purchases.
Operating expenses for this site are earned using the Amazon Associate program and Google Adsense.