Thanks everyone for taking the time to reply - much appreciated.



We are still stuck so it looks like we will have to bite the bullet and speak to Infor !


Regards

Rob Moore



-----Original Message-----
From: mapics-l-bounces@xxxxxxxxxxxx [mailto:mapics-l-bounces@xxxxxxxxxxxx] On Behalf Of Richard Reeve
Sent: 12 November 2013 13:43
To: MAPICS ERP System Discussion
Subject: Re: [MAPICS-L] Mapics License



A quick google search returned this document that I think may point you in the right direction....



http://mepinfonet.marleymep.com/mapics/R7%20User%20Documentation/R6_Files/xapi6.pdf





Warmest Regards,



Richard Reeve







On Tuesday, November 12, 2013 8:10 AM, "Stoltz, Claude (BW-STL)" <Claude.Stoltz@xxxxxxxxxxxxxxxxxxx> wrote:

Rob,



Sounds like you need to load the product definitions for the Release you have. We moved to a hosted data center and unless you do a full system restore, those definitions will not be there. Inquire the Infor Extreme support site as they have plenty of good material which should help. Then it's just a matter of applying your new system license keys you transfer over to. As Wayne indicates, if all else fails contact Infor directly. Good Luck!



Claude Stoltz

Manager of Enterprise Applications

Barry-Wehmiller Companies, Inc.

"We build GREAT people who do EXTRAORDINARY things"

claude.stoltz@xxxxxxxxxxxxxxxxxxx



-----Original Message-----

From: mapics-l-bounces@xxxxxxxxxxxx [mailto:mapics-l-bounces@xxxxxxxxxxxx] On Behalf Of WayneRBaldwin@xxxxxxxxx

Sent: Tuesday, November 12, 2013 5:53 AM

To: mapics-l@xxxxxxxxxxxx

Subject: Re: [MAPICS-L] Mapics License



Rob,

There are actually 3 different MAPICS license keys based on your license type:

5R33M7X

5C33M7x

5I33M7X



One is for a registered user license, one is for concurrent users (I believe) and I can't remember the third one.

If you check for each of these you may find out more information.

If you have a user enter MAPICS and check the system operator message queue, you will see if you are missing the license keys as MAPICS will send a message to the queue.

If all else fails, you could call the INFOR folks and have them check out their records using the system serial number.



I hope this helps.



Wayne Baldwin



-----Original Message-----

From: mapics-l-bounces@xxxxxxxxxxxx [mailto:mapics-l-bounces@xxxxxxxxxxxx] On Behalf Of Moore, Rob

Sent: Tuesday, November 12, 2013 3:25 AM

To: MAPICS ERP System Discussion

Subject: Re: [MAPICS-L] Mapics License



Many thanks for your reply Antonio

I tried that and it came back with no information. Mapics is definitely installed but I'm wondering if it was done properly!



If anyone else has any ideas I'd be most grateful.





Regards

Rob





-----Original Message-----

From: mapics-l-bounces@xxxxxxxxxxxx [mailto:mapics-l-bounces@xxxxxxxxxxxx] On Behalf Of Antonio Rojas

Sent: 11 November 2013 21:14

To: MAPICS ERP System Discussion

Subject: Re: [MAPICS-L] Mapics License



Try:



===> WRKLICINF PRDID(5I33M7X)



Regards



Antonio Rojas

Semtech Corp.





-----Original Message-----

From: mapics-l-bounces@xxxxxxxxxxxx [mailto:mapics-l-bounces@xxxxxxxxxxxx] On Behalf Of Moore, Rob

Sent: Monday, November 11, 2013 9:00 AM

To: mapics-l@xxxxxxxxxxxx

Subject: [SPAM:] [MAPICS-L] Mapics License



Hi there



We have Mapics installed on a remote iSeries and wanted to find out the license info.



However using the WRKICINF command doesn't bring up any Mapics info - just the usual IBM OS data.



Does anyone know of any other place where this information might be shown? Thanks in advance!



Regards

Rob

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