This area and requirement is a great fit for Enterprise Integrator

It is something many of our customers use this tool for.

I would ask them about this You can build to suit and it naturally and
natively integrates with ERP. You can do notes and attachments and can
deploy remotely and in cloud using other options later

It is a perfect fit for a quick win


Sent from my iPhone

On May 20, 2013, at 8:17 AM, "Burns, Bryan" <Bryan_Burns@xxxxxxxxxxxx>

XA doesn't lend itself to lengthy notes on service part item numbers and
I've asked look into solutions and also volunteered to see what
service departments in other companies use.

Often, hours of investigation are done on a service part and the
resolution ends up in someone's email file on a PC, or in a word document
filed who knows where. Sometime later, the same issue is investigated again
(the wheel re-invented) because the resolution wasn't stored in a central
database and the investigator didn't know there already was a solution in
place. Because we have 50,000 service part numbers (roughly just half of
them active), I believe we need some type of solution for service parts

Based upon my experience working a help desk, I believe a ticket tracking
system (e.g. Track-It) would lend itself to storing notes and resolutions
by part number. Since we already use

* RightNow CRM
* Track-It
* Dell Kace K1000
* XA for ERP version 9.0 (green screen, but we're implementing
* ARI PartSmart

software, I'd like to know if any of you have used one of these for
service parts notes, or if you have a recommendation of some other
approach. There are also a lot of free tracking system apps out there that
may be players.

At the moment, I'm looking for something for internal use, not something
to be shared with our customers. It should have the ability to add a record
by item number and be able to accept an attachment for the item number
record. The simpler the better; as a grand, full scale solution
encompassing not only spare parts (item class xx) but production parts that
can be used by all XA users (I would think our buyers have similar need) is
not what I'm looking for because that would take years.

Thanks in advance.

Bryan Burns
Parts Analyst
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