XA doesn't lend itself to lengthy notes on service part item numbers andI've asked I.T.to look into solutions and also volunteered to see what
resolution ends up in someone's email file on a PC, or in a word document
Often, hours of investigation are done on a service part and the
system (e.g. Track-It) would lend itself to storing notes and resolutions
Based upon my experience working a help desk, I believe a ticket tracking
* RightNow CRM
* Dell Kace K1000
* XA for ERP version 9.0 (green screen, but we're implementing
* ARI PartSmartservice parts notes, or if you have a recommendation of some other
software, I'd like to know if any of you have used one of these for
to be shared with our customers. It should have the ability to add a record
At the moment, I'm looking for something for internal use, not something
Thanks in advance.
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