Re: Direct vs affiliate customer.

I'm certain you can appreciate that there is not a 'public' published price
list. I don't know of any ERP vendor that has such a public published list.
I do know that INFOR has an internal suggested list price that is the same
list price whether you are direct or an affiliate. There are also internal
published guidelines on how and when discounts must be submitted for
approval, who has to approve and when discounting is appropriate. This is
not to imply that discounting does not take place, nor that it is not
generously offered.

Each of us is human and can make mistakes. Affiliates make mistakes too.
Infor understands this so if there is a complaint, the weight of the
complaint is dependent upon the number of similar "mistakes" that the
affiliate has made in the past. Of course, intentionally providing false
information is not only immoral, but will get the affiliate terminated.
I've not known of an affiliate being terminated for one instance as usually
it is an honest mistake. But I have known affiliates (back in the Marcam
days) that have been terminated "effective immediately" with penalties
applied that have been caught intentionally misleading clients.

I hope this answers your questions.

Kevin

-----Original Message-----
From: mapics-l-bounces@xxxxxxxxxxxx [mailto:mapics-l-bounces@xxxxxxxxxxxx]
On Behalf Of Ronald Kral
Sent: Wednesday, August 12, 2009 5:15 PM
To: MAPICS ERP System Discussion
Subject: Re: [MAPICS-L] Direct vs affailiate customer.

Kevin,

Please point everbody to the Infor site that shows the published
prices so everybody can compare direct $ against affiliate $. When you
do that I will believe your other statements too. We do not have the
affiliate of record anymore so why write such a big email reply back
to me. We were unhappy and moved 3 years back. Nobody ever called to
see if we were satisfied. We made the effort and it was OK and we are
still running Infor software. That is good for everyone and you too.

** By the way providing false information one time is too much. You
said consistently provided false information. What are you thinking
there.

Regards,

R.K


On 8/12/09, Ronald Kral <ronkral169@xxxxxxxxx> wrote:

It should be an open option for everyone. We had bad service from
affiliates and we were behind our competition with technology. We were
spending too much money and were very disatisfied and started looking
at other software companies. The economy has really hurt small
consulting companies and they don not call us any more. Infor still
wants you as a customer and to stay on Infor products so they will
switch you to keep you happy. Call the main phone number and see what
the requirements are now. We moved 3 years back. # 678-319-8000. We
use Infor knowledge zone and do all personnel training in house and on
line at our pace and our schedule. I think it costs $3000 per year and
Infor always helps us whenever we want to set somthing up for our
people. We run smoothe now.

Best of luck in your quest

R.K


On 8/12/09, mainstay MAINSTAY <MAINSTAY@xxxxxxxxxxxx> wrote:

What are the requirements to make this move? Is it for larger customers
only?


---------- Original Message ----------------------------------
From: Ronald Kral <ronkral169@xxxxxxxxx>
Reply-To: MAPICS ERP System Discussion <mapics-l@xxxxxxxxxxxx>
Date: Wed, 12 Aug 2009 17:11:58 -0500

Infor direct customers get advantage from lower prices and better
support. We were switched over to direct 3 years ago and could not be
happier. Our software price negotiations are a thing from the past.
Any commissions that the affiliate normally received is lopped right
off the price from the start now. We have access to all Infor managers
any time we have a problem. Our salesperson keeps us informed all of
the time. Infor always take care of us right away now. When we were
with affiliates we were outside looking in and could never get a
strait story on what we were really buying.


Good luck to your efforts


R.K


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I am wondering if anyone has moved over from being an affiliate
customer to being a direct Infor customer? What was the process and
what are the advantages and disadvantages?


Thanks,


Saffy

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