Nick,
They did not respond until I called this morning and ask for an update. I would have
been nice if they would have told us this at the begining.
The SH14406 the suggested is not easy to go through and try to find what should be downloaded.
They should have done some resurch of us users to see what we needed, ect. Instead of just making
major changes and telling us we have to live with it..
Willie...
-----Original Message-----
From: mapics-l-bounces@xxxxxxxxxxxx
[mailto:mapics-l-bounces@xxxxxxxxxxxx]On Behalf Of
Nick_Radich@xxxxxxxxxxxxxx
Sent: Friday, August 03, 2007 10:38 AM
To: MAPICS ERP System Discussion
Subject: Re: [MAPICS-L] Update notifications from Infor Support.
Hi Willie,
How long did it take Infor to respond to you?
I put the same question out to them a week ago, and have not heard
anything yet.
Thanx,
Nick
Nick Radich
Sr. Programmer/Analyst
EPC Molding, Inc.
Direct (320) 679-6683
Toll free (800) 388-2155 ext. 6683
Fax (320) 679-4516
nick_radich@xxxxxxxxxxxxxx
"Willie J. Moore" <WJMoore@xxxxxxxxxxxx>
Sent by: mapics-l-bounces@xxxxxxxxxxxx
08/03/07 11:59 AM
Please respond to
MAPICS ERP System Discussion <mapics-l@xxxxxxxxxxxx>
To
<mapics-l@xxxxxxxxxxxx>
cc
Subject
[MAPICS-L] Update notifications from Infor Support.
Just received this responce from INFOR (Mapics).
Willie...
-----Original Message-----
From: Infor.Support@xxxxxxxxx [mailto:Infor.Support@xxxxxxxxx]
Sent: Friday, August 03, 2007 7:26 AM
To: Willie J. Moore
Subject: Incident # 878886 update from Infor Support
Please reply to this email if you wish to add an activity update to your
Infor Incident 878886.
Dear WILLIE MOORE,
The following update was made to your Infor Support Incident # 878886 on
08/03/2007 by Irma Zamot:
Topic: Update
Notes: Willie,
Once support moved to the new server, they stopped sending out email
notifications. Understand that this is an important part to our
organization, management is working with our internal area to get this
back on line. There is no date as to when it will be available but we
know it is important for this type of communication to go out. In the
meantime, you can review:
SH14406 XAR7 INFOR ERP for iSeries R7 Downloadable fixes
and query fixes for your application, but Willie, do not apply fixes
unless you have the problem that it is correcting.
Irma
Details: User not getting any alerts to program updates since going to the
new website.
Client's Reference ID:
To view this Update and / or add your own updates to this incident, please
access Infor Support Online:
http://onepoint.infor.com/applix_login/Inquiries.aspx?ID=878886
midrange.com
