Re: MAPICS license key renewal

Consider yourself lucky.  We have been using Mapics for over 10 years
and I have yet to get the license keys the first time.  They continue to
either mail them to my old address or not at all.  In fact I just
reordered the keys thru the website after having paid our license fee a
over a month ago.

I have been wrestling with this for over 4 years trying to get them to
change the address they mail my keys to.  So don't feel it is only
Infor, it is Mapics too.

Tom Hauber
Ontario Extrusions

>In the past it was easy to get new keys.  Usually I got them the next
>day after requesting them.
>
>On the 6th I requested new keys and got a reference number.   I still
>have not received anything from Infor.   I sent an email yesterday to
>their support desk asking for an update.  No answer.
>
>Is this what we can expect from Infor -- crappy customer service.
>
>Greg
>
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