Subject: RE: Open Orders at status 00

[Kevin Fox <kdfox@xxxxxxxxxxxxx>]

Hi All,

Joe, Steve, Lloyd.  You are all correct.

After shipments have been shipped and invoiced, someone goes in to maintain the 
order.  Joe is correct, in assuming that someone is changing the order 
quantity. 

This usually occurs when someone higher up is measuring customer service 
performance.  They screw around with the original order quantity instead of the 
back order quantity.

It also occurs most frequently in shops using customer service management, as 
you cannot maintain the backorder quantities at the release level.

Assuming they correctly "end order", if they changed the order quantity to 
match shipped quantity (with a remaining backorder quantity), the order will 
"error out" to status 00.  Most users just accept it as they assume the "order 
is done so who cares".

The correct solution is to change the backorder quantity to 0 (zero) and then 
"end order".  You can do this in green screen or (with a lump in your throat, 
EWP).

This works perfect, unless your measuring customer service levels based upon % 
of quantity fulfilled. (after all 9 out of 10 is only 90% while 9 out of 9 is 
100%, and since we demand 100% customer service levels, lets change the quanity 
of the order so that we prove it!)

Kevin Fox
'kdfox@xxxxxxxxxxxxx'

________________________

I see this happen when a user changes the order quantity to the shipped
quantity on an order.  E.g., you get an order for 10, ship 9.  The
customer calls and says 9 is enough.  User changes the order quantity to
9 (assuming it's the only part on the order) and now you have an open
order with no open items, even if they correctly F2 and enter to end
order so the status is set to 00.  MAPICS does not know the order is
complete and it remains open waiting for whatever, a new line item, etc.
We have trained users to just delete the open order in that situation.

Joe Perrault
MIS Manager
McElroy Manufacturing, Inc.
833 North Fulton Ave
Tulsa, OK 74115
Phone: (918) 831-9230
Fax: (918) 831-9285
Email: jrperrault@xxxxxxxxxxx
Web: http://www.mcelroy.com


-----Original Message-----
From: LDegnon@xxxxxxxxx [mailto:LDegnon@xxxxxxxxx] 
Sent: Wednesday, December 22, 2004 3:48 PM
To: MAPICS ERP System Discussion
Subject: RE: Open Orders at status 00

Yes, I concur, we see this happen all the time, usually when training
someone new...



Lloyd H. Degnon
I.S. Manager
AmPro Computers, Inc.
5215 Hellyer Ave.
Building #110
San Jose, CA 95138
(408) 360-4365
ldegnon@xxxxxxxxx 
www.AmPro.com 



Teresa Biby <TBiby@xxxxxxx> 
Sent by: mapics-l-bounces@xxxxxxxxxxxx
12/22/2004 11:48 AM
Please respond to
MAPICS ERP System Discussion <mapics-l@xxxxxxxxxxxx>


To
"'MAPICS ERP System Discussion'" <mapics-l@xxxxxxxxxxxx>
cc

Subject
RE: Open Orders at status 00







We have this happen from time to time--someone has gone in to the order 
via
maintenance and not exited correctly.  You can just delete the
order--all
the line item shipments have gone to history. 

-----Original Message-----
From: Eric A. Wolf [mailto:eric_a_wolf@xxxxxxxxxxx] 
Sent: Wednesday, December 22, 2004 2:30 PM
To: mapics
Subject: Open Orders at status 00

To the list,
Sometimes orders get into status 00 and I have not yet been able to
figure
out how (I know it is probably some sort of "pilot error").  These
orders
appear to be shipped/invoiced complete and do not have any backorders.
Any
ideas...

Thanks...
Eric
_______________________________________________
This is the MAPICS ERP System Discussion (MAPICS-L) mailing list
To post a message email: MAPICS-L@xxxxxxxxxxxx
To subscribe, unsubscribe, or change list options,
visit: http://lists.midrange.com/mailman/listinfo/mapics-l
or email: MAPICS-L-request@xxxxxxxxxxxx
Before posting, please take a moment to review the archives
at http://archive.midrange.com/mapics-l.
_______________________________________________
This is the MAPICS ERP System Discussion (MAPICS-L) mailing list
To post a message email: MAPICS-L@xxxxxxxxxxxx
To subscribe, unsubscribe, or change list options,
visit: http://lists.midrange.com/mailman/listinfo/mapics-l
or email: MAPICS-L-request@xxxxxxxxxxxx
Before posting, please take a moment to review the archives
at http://archive.midrange.com/mapics-l.


_______________________________________________
This is the MAPICS ERP System Discussion (MAPICS-L) mailing list
To post a message email: MAPICS-L@xxxxxxxxxxxx
To subscribe, unsubscribe, or change list options,
visit: http://lists.midrange.com/mailman/listinfo/mapics-l
or email: MAPICS-L-request@xxxxxxxxxxxx
Before posting, please take a moment to review the archives
at http://archive.midrange.com/mapics-l.