I thank you all. As I was preparing to leave for a week's vacation this 
morning, this communication was concerning me, so I posted this quick status 
reply so that all of you understood this was being looked into, along with 
stating or reemphasizing the commitment MAPICS has to customer satisfaction. In 
doing so, I was rushing, and tonight notice that I said "deeply commitment" 
rather then "deeply committed". Therefore, I sincerely appreciate no one 
"blasting" me for that grammatical error.  

When I return to work Monday 02/23, I will follow up on this and update all. 
Enjoy your week....

Marlene Fumia
Director
Satisfaction Programs
Rochester Direct:  585-723-3810
Cell:                        585-750-5445

 -----Original Message-----
From:   DaleGindlesperger@xxxxxxxxxxx [mailto:DaleGindlesperger@xxxxxxxxxxx] 
Sent:   Monday, February 16, 2004 11:03 AM
To:     MAPICS ERP System Discussion
Subject:        RE: from MAPICS!


Wow!  Now we know that they are paying attention to this thread.  Thanks,
Marlene!

Dale Gindlesperger
IT Manager/Special Projects Leader
Fleetwood Folding Trailers, Inc.
258 Beacon Street
Somerset, PA  15501




                                                                                
                                                        
                      "Marlene Fumia"                                           
                                                        
                      <Marlene.Fumia@map        To:       "MAPICS ERP System 
Discussion" <mapics-l@xxxxxxxxxxxx>                        
                      ics.com>                  cc:                             
                                                        
                      Sent by:                  Subject:  RE: From the Believe 
or Not Department at MAPICS...                           
                      mapics-l-bounces@m                                        
                                                        
                      idrange.com                                               
                                                        
                                                                                
                                                        
                                                                                
                                                        
                      02/16/2004 10:31                                          
                                                        
                      AM                                                        
                                                        
                      Please respond to                                         
                                                        
                      MAPICS ERP System                                         
                                                        
                      Discussion                                                
                                                        
                                                                                
                                                        




Good morning,

Your concerns have been brought to the attention of MAPICS Senior
Management and are currently being reviewed. In the meanwhile, if you have
an immediate need, please contact your Regional Vice President for
assistance. If you do not know who that is, or are lacking contact
information, please sign on to www.mapics.com and click on "Contact Us".

As this forum is not typically replied to, let me express that MAPICS is
deeply commitment to your satisfaction, and has taken great strides in
improving the organization to react to your needs.

Please allow us to show you the "new" MAPICS and call your Regional Vice
President for assistance.

Marlene Fumia
Director
Satisfaction Programs
Rochester Direct:  585-723-3810
Cell:                        585-750-5445

 -----Original Message-----
From:              DaleGindlesperger@xxxxxxxxxxx
[mailto:DaleGindlesperger@xxxxxxxxxxx]
Sent:        Monday, February 16, 2004 10:14 AM
To:          MAPICS ERP System Discussion
Subject:           RE: From the Believe or Not Department at MAPICS...


I think a reasonable thing to do would be just to offer everyone a rollover
to user-based pricing for no charge, or a nominal charge.  Then as they add
more applications (or users), charge per seat.  That's how an awful lot of
software companies do it.

Of course, you have to look at the per seat charges also.  If you have two
people working in A/P, why pay for 120 seats?  The cost needs to be
reasonable that way, also.

Dale Gindlesperger
IT Manager/Special Projects Leader
Fleetwood Folding Trailers, Inc.
258 Beacon Street
Somerset, PA  15501





                      "Shurge, Stephen

                      (MTL)"                    To:       "'MAPICS ERP
System Discussion'" <mapics-l@xxxxxxxxxxxx>
                      <sshurge@recochem.        cc:

                      com>                      Subject:  RE: From the
Believe or Not Department at MAPICS...
                      Sent by:

                      mapics-l-bounces@m

                      idrange.com



                      02/13/2004 01:06

                      PM

                      Please respond to

                      MAPICS ERP System

                      Discussion






Mapics:

I hope that some Mapics employees are taking notes of the feelings and
perceptions that the Mapics customers have about Mapics's upgrading pricing
policies.

Someone at Mapics should start doing something before there is no more
Mapics customers.

As you can see Mapics, customers are going to other softwares and by
inhibiting customers for growing to larger iSeries hardware Mapics is
digging their grave and committing suicide to the Mapics product line.

It is sad that Mapics Management has lost sight of reality and the needs
and
expectations of their customers.

Steve

-----Original Message-----
From: John C. Bradley [mailto:bradleyjohnc@xxxxxxxxxxx]
Sent: Friday, February 13, 2004 12:32 PM
To: MAPICS ERP System Discussion
Subject: Re: From the Believe or Not Department at MAPICS...

We converted over to CMS400 on 1/1/2003.

John C. Bradley
Information Systems Manager
Stephenson & Lawyer, Inc.
3831 Patterson Ave SE
Grand Rapids, MI  49512-4026
616-949-8100 extn 3120
bradj@xxxxxxxxxxx
http://www.steplaw.com

----- Original Message -----
From: "Oney, Vince (GEAE, Elano)" <Vince.Oney@xxxxxxxxx>
Sent: Friday, February 13, 2004 9:10 AM


> What product did you end up with?
>
> Vince Oney
> ELANO DIVISION OF UNISON


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