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Are the other machines the same Java version? Are all the PTFs up to date?

Kristen

On Fri, May 15, 2020, 6:31 PM James H. H. Lampert <jamesl@xxxxxxxxxxxxxxxxx>
wrote:

We have been having a weird problem with our CRM product on a customer
box: it seems that out of all the installations that use the Web
interface (which runs in Tomcat), ONE of them is unable to serve charts
in BIRT reports.

And our Tomcat specialist just analyzed some data I was able to collect
over the past few days, and came to the conclusion that their Java 8 JVM
(WRKJVMJOB shows 1.8.0_211, 64-bit) somehow "does not support SVG."

How would that even be possible?

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