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Can I really pull up a PMR and see my original entries before the support
person can see them? Even if I wait until he calls me back with the inane
question
"I see you opened up a PMR. What's up?"
Let me pull up the PMR and read the title to you...
Oh, now I see that... What hot fixes do you currently have?
Let me read those from the PMR...
(has me phonetically read the first one a few times.)
Can you please do a DSPPTF on 5733LD9, for release V9R0M1 and read me
that?
I reply that it matches the PMR but read it to him anyway. Again, with a
few phonetic renditions.
(About this time I lost my temper.)
Rob Berendt
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