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Notes Domino Information <ndinfo@xxxxxxxxxx> 02/04/2006 12:32 AM To rob@xxxxxxxxx cc Fax to Subject Responses to Frequently Asked Questions about IBM Lotus Notes & Domino January 2006 This note contains links (URLs) to technical support documents regarding IBM Lotus Notes & Domino, as well as links to key information helping you derive the most value from your software licenses, and helping you be the best possible system administrator. We strive to offer, within this series of monthly mails, a mix of Responses to Frequently Asked Questions (FAQs), Tutorials and Reference Information, Support Web Site updates and new release and fixpack information of value to system administrators. You are receiving this notification because you are one of the Lotus Notes & Domino customers, who have called us for technical support in the past year. If you do not wish to receive notifications like this one from Notes Domino Information at IBM, please reply to this email and change the Subject field to 'unsubscribe'. FAQ Responses can also be found in a Knowledge Collection, cf the link below, which we encourage you to bookmark because we update the collection periodically. This provides you links to FAQ Responses distributed in prior mails. You may also want to review the Featured Documents lists provided on our Web pages for Notes/Domino. Bookmark these: Title: Knowledge Collection: Frequently Asked Questions about Lotus Notes and Lotus Domino Link: http://www.ibm.com/support/docview.wss?rs=463&uid=swg27006575 Title: Featured Documents for Lotus Notes client Link: http://www.ibm.com/support/docview.wss?rs=0&uid=swg21195443 Title: Featured Documents for Lotus Domino server Link: http://www.ibm.com/support/docview.wss?rs=0&uid=swg21195444 Title: Featured Documents for Lotus EasySync Pro Link: http://www.ibm.com/support/docview.wss?rs=0&uid=swg21195513 Frequently used technotes for Notes and Domino: Title: Knowledge Collection: Upgrading to Lotus Notes/Domino 7.x Link: http://www.ibm.com/support/docview.wss?rs=0&uid=swg21215576 Title: How to delete Profile documents manually or using LotusScript Link: http://www.ibm.com/support/docview.wss?rs=0&uid=swg21088892 Title: Renamed users are reverted back to their old names after 21 days Link: http://www.ibm.com/support/docview.wss?rs=0&uid=swg21139262 Title: Documents Are Not Removed from Mail File After They Are Archived Link: http://www.ibm.com/support/docview.wss?rs=0&uid=swg21094741 Title: Notes/Domino support for Windows Server 2003 Link: http://www.ibm.com/support/docview.wss?rs=0&uid=swg21110541 Title: Troubleshooting Internet HTML e-mails with images appearing as red Xs Link: http://www.ibm.com/support/docview.wss?rs=0&uid=swg21110585 Title: Internet Messages Arrive with Attachments or Body Parts That Appear Missing or Are Inaccessible Link: http://www.ibm.com/support/docview.wss?rs=0&uid=swg21108466 Title: How to Resolve Free Time Inaccuracies in Notes/Domino Calendar and Scheduling Link: http://www.ibm.com/support/docview.wss?rs=0&uid=swg21141060 Title: Is Windows XP Tablet PC Edition 2005 supported with Notes Client? Link: http://www.ibm.com/support/docview.wss?rs=0&uid=swg21106884 Please consider providing us feedback on each of the technotes. Every IBM technote has a Rate This Page section at the bottom that you can use to tell us whether a technote meets your needs. Please mention "FAQ mailing" in the comments field, and please include suggestions for additional content, which would be helpful to you, but which you have not been able to find while searching on our web site. Support web site guided tours To help new users of our Support Web site take advantage of the self-help resources there, as well as the Electronic Service Request (ESR) tool for Problem Submission, we have incorporated a number of "guided tours" in the form of timed presentations. Please note there is no audio track. Instead, annotation appears in pop-up windows. Even if you are an experienced System Administrator, these guided tours can be a great time saver when you have to show a new team member the ropes on how to use the IBM Technical Support resources. The support site offers an Assistance page where customers can obtain document definitions, navigational help, How Do I help, ESR help, and of course the site tours. Your team can find the guided tours by following the links below. Searching for self-help resources and downloads: Title: Software Support Search (How to use our new Search Knowledge Base page) Link: http://www.ibm.com/software/support/viewlet/sw_search_viewlet_swf.html Title: Software Support Downloads (How to use our new downloads search page) Link: http://www.ibm.com/software/support/viewlet/sw_downloads_viewlet_swf.html Electronic Service Request (ESR) tours: Title: Accessing ESR (Run time ~7 minutes) (How to use the Electronic Service Request (ESR) tool for problem submission) Link: http://www.ibm.com/software/support/viewlet/ESRAccess_viewlet_swf.html Title: Granting Access to ESR (Run time ~14 minutes) (How System administrators grant colleagues access to ESR for their enterprise) Link: http://www.ibm.com/software/support/viewlet/ESRGrantingAccess_viewlet_swf.html Title: Using ESR (Run time ~18 minutes) (How to Open a Problem Management Record (PMR), Serach PMRs, run reports, and update PMRs) Link: http://www.ibm.com/software/support/viewlet/probsub/ESR_Overview_viewlet_swf.html My Support tour: Title: My Support (How to personalize your Support experience, incl subscription to product specific news) Link: http://www.ibm.com/software/support/viewlet/My_Support_viewlet_swf.html Bookmarking these tours is a great idea. So is sharing them with colleagues in similar roles, especially those new to the IBM Support web site. General Self-Help Resources In closing, here are some other ways that you can access IBM Lotus Notes & Domino self-help support information on the Web: 1. Register for My Support, which allows you to build a custom portal of support information and to subscribe to email notifications: (This is a great service! Tens of thousands of subscribers have already signed up). (Please consider subscribing to alerts for new content about the product you work with). http://www.ibm.com/software/support/einfo.html to learn more. 2. Visit the IBM Lotus Notes and Lotus Domino product support pages at: http://www.ibm.com/software/lotus/support/notes/support.html [Lotus Notes] http://www.ibm.com/software/lotus/support/domino/support.html [Lotus Domino] 3. Participate in the user-to-user IBM Lotus Notes & Domino forum at: http://www.lotus.com/ldd/nd6forum.nsf 4. Access IBM Lotus Notes & Domino Product Documentation, Release Notes, White Papers, Redbooks, etc at http://www.lotus.com/ldd/notesua.nsf/0b345eb9d127270b8525665d006bc355/e5e5f0ea9f656d548525698100567174?OpenDocument [Lotus Notes] http://www.lotus.com/ldd/notesua.nsf/0b345eb9d127270b8525665d006bc355/8313e8d10f025dee8525698100541f6d?OpenDocument [Lotus Domino] 5. Access the IBM Lotus Notes & Domino DeveloperWorks page for downloads, learning resources and more: http://www.ibm.com/developerworks/lotus/products/notesdomino/ 6. Determine what problems are fixed in each release by viewing the IBM Lotus Notes & Domino Fix List database: http://www.lotus.com/ldd/r5fixlist.nsf 7. Subscribe to the Lotus Notes or Lotus Domino support RSS feeds: http://www.ibm.com/software/support/rss/lotus/475.xml?rss=s475&ca=rsslotus [Lotus Notes] http://www.ibm.com/software/support/rss/lotus/463.xml?rss=s463&ca=rsslotus [Lotus Domino] For help with RSS and for links to all the Lotus software RSS feeds, visit: http://www.ibm.com/software/support/rss/lotus/ [All Lotus products] Kind regards, The IBM Lotus Notes & Domino team
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