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While I have accumulated a few Sametime links to various IBMers, (we 
connect through the built in support for AOL in Sametime), I also noticed 
the following on the Lotus Support Website.
http://www-306.ibm.com/software/lotus/support/
Off on the far right, under "Premium Support Services" is "IBM Instant 
Messaging - Quickly update SW Engineer on existing PMR".  I take it 
"Premium Support Services" is over and above Passport Advantage.  I tried 
logging in with the same ID that I use for IBM, and the ID I use for 
Lotus, and neither one is kosher.

Rob Berendt
-- 
"All creatures will make merry... under pain of death."
-Ming the Merciless (Flash Gordon)

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