Rob Berendt
--
"They that can give up essential liberty to obtain a little temporary
safety deserve neither liberty nor safety."
Benjamin Franklin
----- Forwarded by Rob Berendt/DEKKO on 12/31/2001 08:37 AM -----

                    Support_Update@TrendMicro.c
                    om(Support Update)                To:     rob@dekko.com
                    Sent by:                          cc:
                    Support_Update@TrendMicro.c       Fax to:
                    om                                Subject:     Trend Micro 
- Technical Support Update 12/14/01


                    12/14/2001 04:32 AM
                    Please respond to
                    Support_Update






Special TRENDSETTER and Technical Support Newsletter
Virus Protection ALERT: PERFORM THIS QUICK CHECK TO ENSURE PROPER
FUNCTIONING OF YOUR TREND MICRO ANTIVIRUS PRODUCT(S)

Tis the Season to Upgrade

Each week, Trend Micro provides your company with the latest virus
protection through what are called "pattern files," electronic databases
that identify and block malicious code. If you are one of the few companies
still using pattern files that number
in the 900s ("900-series pattern files"), rather than in the 100s
("100-series pattern files"), it's time to update now. Trend Micro products
that are still using 900-series pattern files" for virus protection will
not be capable of deploying the latest
virus protection updates from Trend Micro once the pattern files reach 999.
Because the old pattern file numbering system is now approaching number
985, time is running short to update your Trend Micro products.

To be sure that you are not one of the few remaining users of the
900-series pattern files, please verify ? right now ? that your Trend Micro
products are using pattern files that are in the 100s.  If your pattern
files still number in the 900s, please
visit Trend Micro's Web site for vital information on how to update your
Trend Micro products to the new 100-series pattern files:
http://solutionbank.antivirus.com/solutions/scanengine55.asp. Trend Micro's
SolutionBank provides step-by-step instructions
for upgrading your particular Trend Micro product. If you need additional
help, contact information for Trend Micro's technical support is also
available at this URL.
The Latest Virus Protection
Trend Micro introduced its new 100-series pattern files more than three
months ago through the release of a scan engine. Pattern files are
databases of the latest information used by the scan engine portion of
Trend Micro products to identify and detect
computer viruses and other forms of malicious code. The scan engine and
pattern file components of Trend Micro products are central to their
functioning. Both must be updated on a regular basis to ensure the most
effective protection against malicious
code. Since the September release of scan engine 5.5, Trend Micro products,
including PC-cillin, began using the 100-series pattern file numbers. To
facilitate the transition to scan engine 5.5, the two pattern series have
been running in tandem.

Most of Trend Micro's customers were automatically updated to the new
100-series pattern files with the deployment of scan engine 5.5x. Some
versions of Trend Micro products, however, required the application of
patches or other manual steps to complete
the upgrade. If your Trend Micro products are still using the 900-series
pattern files, you have either not deployed scan engine 5.5x or some manual
steps are required. In either event, it is important for you to visit Trend
Micro's Web site and take
steps to upgrade your Trend Micro products now.

"It's time for administrators to upgrade to the new scan engine 5.5x and
100?series pattern files," said Hammud Saway, director of global premium
support services for Trend Micro. "The 900-series pattern files will become
obsolete in the near future. To
protect installations from unwanted computer viruses during the high-risk
holiday season and beyond, administrators can no longer put off updating
their systems to the new 100-series pattern files."

Happy Holidays and Safe Surfing from all of us at Trend Micro Technical
Support

************************************************************************
Here's your weekly dose of Technical Support Update.

Trend Micro - Technical Support Update 12/14/01
************************************************************************

Current Pattern File: 183/983
Current VSAPI Scan Engine: VSAPI 5.630 (Most platforms)

Current Product Version Information:
ActiveSupport for NT.....................v1.22
ActiveSupport for InterScan UNIX.........v1.1
ActiveSupport for eManager UNIX..........v1.2
ActiveUpdate for NT......................v1.0
TVCS for NT..............................v1.82
InterScan VirusWall for NT...............v3.52
InterScan VirusWall for Solaris..........v3.6
InterScan VirusWall for HP/UX............v3.6
InterScan VirusWall for Linux............v3.6
InterScan VirusWall for SendMail Edition.v3.6
InterScan eManager for NT................v3.52
InterScan eManager for Solaris...........v3.6
InterScan eManager for HP-UX.............v3.5
InterScan eManager for Linux.............v3.6
AppletTrap for NT and Solaris............v2.5
InterScan WebManager for NT..............v2.1
InterScan WebProtect for ISA Server......v3.0
ScanMail for Lotus Notes NT..............v2.51
ScanMail for Lotus Notes Solaris.........v1.91b
ScanMail for Lotus Notes AIX.............v1.91b
ScanMail for Lotus Notes S/390...........v1.9
ScanMail for Lotus Notes AS/400..........v1.9c
ScanMail for Lotus Notes OS/2............v1.5
ScanMail for Exchange NT(ESE API)........v3.7
ScanMail for Exchange NT(MAPI/AVAPI).....v3.52
ScanMail for Exchange 2000...............v6.0
ScanMail for Exchange eManager plugin....v3.11
ScanMail for Exchange eManager 2000......v5.0
ScanMail for HP OpenMail.................v1.1
ScanMail for Outlook.....................v1.1
OfficeScan Corporate.....................v3.54
OfficeScan for SBS.......................v5.1
ServerProtect for NT & Netware...........v5.31
ServerProtect for NetApp filer...........v5.31
ServerProtect for EMC Celerra............v5.31
ServerProtect for Linux..................v1.0
PC-Cillin 95/98/ME.......................v7.61
PC-Cillin NT/2000........................v7.61


To read an HTML version of this list, please visit our page at;
http://www.antivirus.com/trendsetter/productnews.htm

Now available in Beta for your testing at;
http://www.antivirus.com/download/beta_programs/
InterScan VirusWall for WAP         1.0
ScanMail for Lotus Notes AIX        2.5
ScanMail for Lotus Notes Solaris2.5

Trend Micro Product Support Update

As you know, Trend Micro supports previous versions of a product for one
year after the subsequent version is released. In keeping with this policy,

please see a list of the products we currently support at
http://www.antivirus.com/support/support_ver.htm .
If you are using an outdated product, we strongly encourage you to update
to the most recent version to ensure the best possible protection.

For a current World Virus Tracking report, please visit our page at;
http://wtc.trendmicro.com/wtc/

************************************************************************
V I R U S      R E P O R T

(by the Trend Micro US Virus Research Group)
************************************************************************
------------------------------------------------------------------------
Date: December 14, 2001
------------------------------------------------------------------------
If you're a corporate user and want to assess your virus protection,
check out Trend Micro's Virus Risk Assessment Web site at:
http://www.antivirus.com/free_tools/edoctor/

Issue Preview:

1. TREND MICRO UPDATES: Pattern File and Scan Engine Updates
2. Worms of the Week - WORM_UPDATR.A and WORM_GOKAR.A (Low Risk)
3. 10 Most Prevalent In-the-Wild Malware Surveyed by Trend Micro US

NOTE: Long URLs may break into two lines in some mail readers.
Should this occur, please cut and paste the URL in your browser.

************************************************************************

1. TREND MICRO UPDATES: Pattern File and Scan Engine Updates
------------------------------------------------------------------------
PATTERN FILE: 183 or 983 http://www.antivirus.com/download/pattern.asp
SCAN ENGINE: 5.630 http://www.antivirus.com/download/engines/

2. Worms of the Week - WORM_UPDATR.A and WORM_GOKAR.A (Low Risk)
------------------------------------------------------------------------
WORM_UPDATR.A arrives with varying subjects and attachments. It drops an
UPDATE.EXE and a SETUP.EXE file in the %windows% directory, and drops an
UPDATE.VBS file in the startup directory. It then searches for all files
with the extensions .DOC, .EXE, and
TXT. If found, it creates a copy of the file and adds the file extension
.VBS.

This worm sends two copies of every email it sends out. On the 12th day of
any month, it displays a message box.

This virus has been classified as low risk. WORM_UPDATR.A is detected by
Trend Micro pattern file #178 or #978.

For additional information about WORM_UPDATR.A, please visit Trend Micro
at:
http://www.antivirus.com/vinfo/virusencyclo/default5.asp?VName=WORM_UPDATR.A
.

WORM_GOKAR.A is a Windows-executable worm that is compiled in Visual Basic.
It is capable of propagating via Microsoft Outlook and mIRC, and uses the
mIRC application to install a backdoor.

This worm arrives as a randomly named attachment in an email, and the
subject line of the email is also randomly named. It does not have a
destructive payload, and has been classified as low risk.

WORM_GOKAR.A is detected by Trend Micro pattern file #182 or #982.

For additional information about WORM_GOKAR.A, please visit Trend Micro at:
http://www.antivirus.com/vinfo/virusencyclo/default5.asp?VName=WORM_GOKAR.A


3. 10 Most Prevalent In-the-Wild Malware Surveyed by Trend Micro US
(week of: December 3, 2001 to December 9, 2001)
------------------------------------------------------------------------
1.  WORM_BADTRANS.B
2.  PE_MAGISTR.B
3.  WORM_GONE.A
4.  PE_MAGISTR.A
5.  WORM_SIRCAM.A
6.  PE_MAGISTR.DAM
7.  JS_EXCEPTION.GEN
8.  VBS_HAPTIME.A
9.  PE_NIMDA.A
10. PE_NIMDA.A-O







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