RE: Customer's Paperwork Question

Used to work for a consultant.  One client wanted documentation in the
tenth of an hour.  Quite a few of these little six minute chunks were
labeled something like documenting time.

Rob Berendt
--
"They that can give up essential liberty to obtain a little temporary
safety deserve neither liberty nor safety."
Benjamin Franklin



                    <gary@online-strate
                    gies.com>                 To:     <consult400@midrange.com>
                    Sent by:                  cc:
                    consult400-admin@mi       Fax to:
                    drange.com                Subject:     RE: [Consult400] 
Customer's Paperwork Question


                    02/05/2002 11:16 PM
                    Please respond to
                    consult400






As every client and every situation differs, I believe it's all relative.
In my experiences documentation is a must.  If not for justifying your
expense, but also for future reference and support management.  Again,
there
is of course a point at which the bottom line comes into play.  How much
time to spend on documentation and billing versus hourly rate/project fee.
Find the correct ratio, and you will make money, your client will be happy
and your project will be a success!

Gary Feinstein
Sr. Strategy Partner
Online Strategies Corp.
www.online-strategies.com

-----Original Message-----
From: consult400-admin@midrange.com
[mailto:consult400-admin@midrange.com]On Behalf Of Fritz Hayes
Sent: Tuesday, February 05, 2002 9:43 PM
To: consult400@midrange.com
Subject: RE: [Consult400] Customer's Paperwork Question


Like Richard, my customer's wish is my command!  Actually, all I really
do is include a job log with every invoice.  That way there is no
question about work done!  When the customer just wants the invoice
only, no details, I get nervous.  It is often followed by a call from
the AP department asking what the invoice is about!

Just another $.02 worth,

Fritz Hayes
Atwater Associates

<snip>
|     It is my experience that each client has its own
|expectation as to the documentation that they require.  I
|personally don't mind providing them with what ever it is that
|they are requesting in an effort to track my efforts.  If I
|were the client being provided with invoices of a substantial
|dollar amount, I too would want some type of documentation as
|to whether or not the use of consultants/contractors is
|'dollar wise'. Just my opinion. Richard Reeve Jr.
|
|Has anyone else, that provides detailed invoices, had
|customers start to want basically a detailed daily time card n
|between invoicing for services other than contract projects? I
|suspect some new auditor's check point or GAAP change but have
|not heard of any.


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