Re: Tracking and Costing Service Orders

Customer Type is a 4 character field.
We now use it for letters designating who handles that customer account: ...
marketing staff; customer service; engineering; production inspection.

For example BCK means
Cindy-Sales
Kurt-Engineering
Byron-Production Quality

Customer Type field ends up in customer orders, invoicing, the whole stream
of order fulfillment.

In RPG we can scan a field for a matching letter somewhere within a string.
In QUERY we can use LIKE to find any entries which contain some letter
within.

We have report modifications, listing all work activity "on order" on behalf
of a particular person, so instead of reports showing 500 pages of all
activity for the whole company, they get 25 pages showing only the activity
relevant to that person's team assignments.

The inside program which runs off JOBQ is the same. It is fed person-id via
CL from menu prompt or user-id.

-
Al Mac

-----Original Message-----
From: bpcs-l-bounces@xxxxxxxxxxxx [mailto:bpcs-l-bounces@xxxxxxxxxxxx] On
Behalf Of Mark Sabol
Sent: Tuesday, October 18, 2011 2:29 PM
To: BPCS ERP System
Subject: Re: [BPCS-L] Tracking and Costing Service Orders

Thanks Al

-----Original Message-----
From: bpcs-l-bounces@xxxxxxxxxxxx [mailto:bpcs-l-bounces@xxxxxxxxxxxx] On
Behalf Of Al
Sent: Tuesday, October 18, 2011 2:29 PM
To: 'BPCS ERP System'
Subject: Re: [BPCS-L] Tracking and Costing Service Orders

We have similar scenarios in 405 CD.
IIC file.
We use alpha for ITEMS item classes.
We use numeric for non-item special fees thru customer orders. After these
get entered, they are sucked into next billing. Think different # per
unique scenario, team, person, where-ever want results into General Ledger.
Each unique # comes with a default description, to help person doing
customer orders, who can alter description each time.
That takes care of invoicing the customer for special services.

We use General Ledger adjustments to notice the costs.
Our payroll is outside of BPCS.

-
Al Mac

-----Original Message-----
From: bpcs-l-bounces@xxxxxxxxxxxx [mailto:bpcs-l-bounces@xxxxxxxxxxxx] On
Behalf Of Mark Sabol
Sent: Tuesday, October 18, 2011 12:03 PM
To: bpcs-l@xxxxxxxxxxxx
Subject: [BPCS-L] Tracking and Costing Service Orders

All,
We have an internal group of people that we call 'Field
Services' The will go to the customer site and trouble shoot, replace or
retro fit equipment and product.


My thinking is a line item on the Customer order, a shop
order for that line item (QTY 1), that contains the appropriate Routings for
the labor performed. ( this will be tough- 30 different people all different
rates) Bill of material will be what is known at the time.



Any advice, things to watch out for?

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