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Rodger, not necessarily true.
I recall is only for safety issues and this is the result of government pressure.
If you have a problem with your car, then it is only fixed for free if it was still under warranty.
I have a HP laptop for 2 1/2 years that had a known defective motherboard.
HP extended the warranty from their one year to two years for the part. They would not replace it unless it failed within the two year period or I purchased and extended warranty, which I did not.
They did not tell their customers about this problem. So when it failed after 2 1/2 years, I had to pay almost $300 to have it repaired.
The point is even it it is defective, if you do not have an issue during your initial warranty period, and it is not a safety issue, then you PAY for it!
Art
----- Original Message ----
From: "Roger.Henady@xxxxxxxxxx" <Roger.Henady@xxxxxxxxxx>
To: BPCS ERP System <bpcs-l@xxxxxxxxxxxx>
Sent: Thu, February 18, 2010 12:30:40 PM
Subject: Re: [BPCS-L] GS: Functional Group data
Part of this discussion has to do with the quality of the product, not new
added features.
The auto industry offers a recall to fix the quality issue of their
product. You have to pay for after market additions.
If a company sells a product and does not stand behind it, customers will
not come back. And an unhappy customer will advertise for you.
BPCS has been a good product and several of us still use it. They have
stub their toes on customer relationship.
I didn't realize the TLE product was being updated or even had fixes
available.
Roger Henady
From:
DonDelzeit@xxxxxxxxxxx
To:
BPCS ERP System <bpcs-l@xxxxxxxxxxxx>
Date:
02/18/2010 10:34 AM
Subject:
Re: [BPCS-L] GS: Functional Group data
It's a great business plan! Sell a faulty product., then require you to
sign up for maintenance in order to fix it. I don't understand why you
wouldn't want to participate!
Don Delzeit
Cost Accountant
Phone:(478) 277-2535 Fax:(478) 277-2576
DonDelzeit@xxxxxxxxxxx
www.ykkap.com
Carlos Anazco <Carlos.Anazco@xxxxxxxxxxx>
Sent by: bpcs-l-bounces+dondelzeit=ykk-api.com@xxxxxxxxxxxx
02/18/2010 10:17 AM
Please respond to
BPCS ERP System <bpcs-l@xxxxxxxxxxxx>
To
BPCS ERP System <bpcs-l@xxxxxxxxxxxx>
cc
Subject
Re: [BPCS-L] GS: Functional Group data
Not intending to initiate a discussion about this topic but, Infor
technically "washed his hands" on this issue for customers without
maintenance. We understood that we would have to pay extra $$ for not
having maintenance but the answer was simple: "no maintenance no support".
Very sad. Another reason supporting our decision to cut the maintenance.
-----Original Message-----
From: bpcs-l-bounces+carlos.anazco=schukra.com@xxxxxxxxxxxx
[mailto:bpcs-l-bounces+carlos.anazco=schukra.com@xxxxxxxxxxxx] On Behalf
Of Gerardo Santillana
Sent: Friday, February 05, 2010 12:08 PM
To: BPCS ERP System
Subject: Re: [BPCS-L] GS: Functional Group data
According with other member of this list, Infor already have the fix, I
contacted Infor but they have not sent me the patch yet
Regards
Gerardo
________________________________
From: Carlos Anazco <Carlos.Anazco@xxxxxxxxxxx>
To: BPCS ERP System <bpcs-l@xxxxxxxxxxxx>
Sent: Fri, February 5, 2010 11:50:37 AM
Subject: Re: [BPCS-L] GS: Functional Group data
Wow!!. It's exactly the same issue. It was a coincidence that I moved new
stuffs to prod during the same week. Thanks Gerardo.
By the way, did you get the fix yet or is Infor still working on this?
Please let me know because we don't have maintenance so I will try to
negotiate the patch with them.
Thanks again.
-----Original Message-----
From: bpcs-l-bounces+carlos.anazco=schukra.com@xxxxxxxxxxxx
[mailto:bpcs-l-bounces+carlos.anazco=schukra.com@xxxxxxxxxxxx] On Behalf
Of Gerardo Santillana
Sent: Friday, February 05, 2010 11:31 AM
To: BPCS ERP System
Subject: Re: [BPCS-L] GS: Functional Group data
I asked for help about this weeks ago, there is a problem with TLE, you
should contact Infor to get the fix for this
Gerardo
________________________________
From: Carlos Anazco <Carlos.Anazco@xxxxxxxxxxx>
To: "BPCS-L@xxxxxxxxxxxx" <BPCS-L@xxxxxxxxxxxx>
Sent: Fri, February 5, 2010 11:19:03 AM
Subject: [BPCS-L] GS: Functional Group data
Hi there,
I hope somebody knows something about this issue: a couple of weeks ago I
moved an EDI map and standard set from dev to prod using the TLE procedure
to save and restore these stuffs. Since then all my outbound messages to
customers and suppliers are including a wrong data format in the
Functional Group Header:
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