Nexgen Announces PocketCSR(TM) for BPCS(R)

New Product beneficial to Champions of Improved Customer Service

Naperville, IL-April 16, 2003.   Outstanding customer service is a worthy
goal - "it's cheaper to keep a customer than acquire a new one."  Yet
customer service excellence - especially by field sales and service
representatives - still eludes most companies.  Today's mobile
professionals require instant access to accurate customer and sales
information while on the road or wherever they are.  Nexgen has answered
that need with the release of PocketCSR(TM), the mobile data access
solution for leading edge companies wanting to take customer service to the
next level.

BPCS(R) On-demand - From Anywhere

>From a Personal Digital Assistant (PDA), PocketCSR empowers its users with
direct on-demand real-time access to BPCS(R).  Sales and service personnel
can now place orders, review critical information, resolve issues and more
- from anywhere.  On the road or just away from their desk - users can be
more productive and more resourceful.  Access is not limited to inquiry
functions or lookups.  Using a handheld device, PocketCSR provides full
transaction support such as quotes, remote order entry, and shipment
history.

A proven solution starts with NexgenCommerce(TM)

PocketCSR is an extension of Nexgen's flagship web access solution for BPCS
users.  For years, NexgenCommerce customers have enjoyed the benefits of
scalable and secure web-based connectivity to their BPCS software systems
without costly and complex middleware.  Now, Nexgen extends that reach to a
large variety of wireless handheld devices including PocketPC's, Palms,
web-phones, and industrial terminals.

Connected or detached - either way the bases are covered

PocketCSR extends the reach of NexgenCommerce by providing wireless and
detached mode support for Palm and Pocket PC-based devices.  "Using
PocketCSR, practically any question that would have previously required a
call into a company's customer service call center can now be answered with
a few clicks on a PDA says Dan Mitchell, Chief Technology Officer for
Nexgen.  Mitchell continues, "Early attempts to provide this type of
information on portable devices were either too fragile or complicated to
be of any practical use.  With PocketCSR, we have tied together robust
technology with a properly designed interface to make real-time, mobile
customer self-service a reality."

PocketCSR shines by providing direct, real time access to order status and
inventory availability and by providing immediate order creation in BPCS.
It can also be configured to support detached mode synchronization-based
processing when real-time access is not possible or practical.

"Wireless infrastructure is underdeveloped in certain remote areas of the
country," says Roger Jarman, Nexgen Product Manager.  "As well, industries
like healthcare and airlines ban or severely limit RF devices in certain
settings.  So it is crucial to have multiple access modes available from a
mobile solution.

A solution that overcomes display limitations

Many mobile applications require a great deal of navigation and scrolling
to perform basic tasks.  PocketCSR screen layouts and controls have been
designed from scratch with the mobile sales and service rep in mind.  Only
important information is presented.  Transactions such as customer updates
and order entry require a minimum of key clicks.

"The major difficulty with hand-held devices is data entry and screen
size," says Rick Halsten, President, and General Manager of Nexgen. "With
PocketCSR we've found a way to give the mobile customer a highly usable
interface."
Halsten continues, "Client satisfaction, the true benchmark of customer
service, will undoubtedly soar when Sales and Field Service are more
responsive and no longer tethered to the Customer Service Department.
Wireless or not, real-time or batch, either way, PocketCSR has the
flexibility to provide value in nearly all situations."

About NexgenCommerce

NexgenCommerce is an extensive web-based transaction platform featuring
immediate order placement and real-time visibility into the ERP system.
The product provides key ERP functionality through the web including:
pricing, inventory availability, credit checking, order status, customer
and ship-to maintenance, and much more.  NexgenCommerce also incorporates
key web features such as a search engine, custom catalog, user
registration, credit card processing, shipment tracking, multi-lingual
support, and customer email notification.

NexgenCommerce lowers the total cost of a project by eliminating the
programming normally required to develop a web portal capable of
transacting enterprise data.  With NexgenCommerce, most companies can have
a fully functional online customer service and order entry capability
running in a few weeks.

In addition to essential web-based customer service features, the
NexgenCommerce architecture provides a solid foundation for emerging
e-business requirements like collaboration and web services.

About Nexgen

Nexgen Software Technologies, Inc. is the world's largest independent BPCS
and PRMS consulting company.  Since 1990, Nexgen has helped companies
realize the full value and potential of their ERP systems.  Nexgen,
headquartered in Naperville, Illinois, provides business consulting
services and complementary products (through Nexgen Products, Inc.) to
users of several packages on the IBM(r)
iSeries(tm) (AS/400(tm)) platform: BPCS(r) and PRMS(tm) from SSA Global
Technologies(tm), and WorldSoftware(tm) and OneWorld(r) from J.D. Edwards.
The company also develops and markets NexgenCommerce(tm), a suite of
e-business applications that seamlessly integrate with BPCS, PRMS,
WorldSoftware, and also with XA(tm) from MAPICS(tm).  Information is
available at +1 (630) 300-6000 or on the web at www.nexgencommerce.com.

NexgenCommerce provides complete web portal access to popular iSeries
(AS/400) enterprise software packages including BPCS(r), PRMS(tm),
MAPICS(tm) and J.D. Edwards WorldSoftware(tm).

PocketCSR, NexgenCSR, and NexgenCommerce are trademarks of Nexgen Products,
Inc.  BPCS is a registered trademark of SSA Global Technologies.  All other
trademarks are the property of their respective owners.

###

Contact Information
Sales
Nexgen Software Technologies, Inc.
Phone: +1 630 300-6000
johnson@xxxxxxxxxxxxxxxxxx

(See attached file: PocketCSR.doc)

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