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Nexgen Announces PocketCSR(TM) for BPCS(R) New Product beneficial to Champions of Improved Customer Service Naperville, IL-April 16, 2003. Outstanding customer service is a worthy goal - "it's cheaper to keep a customer than acquire a new one." Yet customer service excellence - especially by field sales and service representatives - still eludes most companies. Today's mobile professionals require instant access to accurate customer and sales information while on the road or wherever they are. Nexgen has answered that need with the release of PocketCSR(TM), the mobile data access solution for leading edge companies wanting to take customer service to the next level. BPCS(R) On-demand - From Anywhere >From a Personal Digital Assistant (PDA), PocketCSR empowers its users with direct on-demand real-time access to BPCS(R). Sales and service personnel can now place orders, review critical information, resolve issues and more - from anywhere. On the road or just away from their desk - users can be more productive and more resourceful. Access is not limited to inquiry functions or lookups. Using a handheld device, PocketCSR provides full transaction support such as quotes, remote order entry, and shipment history. A proven solution starts with NexgenCommerce(TM) PocketCSR is an extension of Nexgen's flagship web access solution for BPCS users. For years, NexgenCommerce customers have enjoyed the benefits of scalable and secure web-based connectivity to their BPCS software systems without costly and complex middleware. Now, Nexgen extends that reach to a large variety of wireless handheld devices including PocketPC's, Palms, web-phones, and industrial terminals. Connected or detached - either way the bases are covered PocketCSR extends the reach of NexgenCommerce by providing wireless and detached mode support for Palm and Pocket PC-based devices. "Using PocketCSR, practically any question that would have previously required a call into a company's customer service call center can now be answered with a few clicks on a PDA says Dan Mitchell, Chief Technology Officer for Nexgen. Mitchell continues, "Early attempts to provide this type of information on portable devices were either too fragile or complicated to be of any practical use. With PocketCSR, we have tied together robust technology with a properly designed interface to make real-time, mobile customer self-service a reality." PocketCSR shines by providing direct, real time access to order status and inventory availability and by providing immediate order creation in BPCS. It can also be configured to support detached mode synchronization-based processing when real-time access is not possible or practical. "Wireless infrastructure is underdeveloped in certain remote areas of the country," says Roger Jarman, Nexgen Product Manager. "As well, industries like healthcare and airlines ban or severely limit RF devices in certain settings. So it is crucial to have multiple access modes available from a mobile solution. A solution that overcomes display limitations Many mobile applications require a great deal of navigation and scrolling to perform basic tasks. PocketCSR screen layouts and controls have been designed from scratch with the mobile sales and service rep in mind. Only important information is presented. Transactions such as customer updates and order entry require a minimum of key clicks. "The major difficulty with hand-held devices is data entry and screen size," says Rick Halsten, President, and General Manager of Nexgen. "With PocketCSR we've found a way to give the mobile customer a highly usable interface." Halsten continues, "Client satisfaction, the true benchmark of customer service, will undoubtedly soar when Sales and Field Service are more responsive and no longer tethered to the Customer Service Department. Wireless or not, real-time or batch, either way, PocketCSR has the flexibility to provide value in nearly all situations." About NexgenCommerce NexgenCommerce is an extensive web-based transaction platform featuring immediate order placement and real-time visibility into the ERP system. The product provides key ERP functionality through the web including: pricing, inventory availability, credit checking, order status, customer and ship-to maintenance, and much more. NexgenCommerce also incorporates key web features such as a search engine, custom catalog, user registration, credit card processing, shipment tracking, multi-lingual support, and customer email notification. NexgenCommerce lowers the total cost of a project by eliminating the programming normally required to develop a web portal capable of transacting enterprise data. With NexgenCommerce, most companies can have a fully functional online customer service and order entry capability running in a few weeks. In addition to essential web-based customer service features, the NexgenCommerce architecture provides a solid foundation for emerging e-business requirements like collaboration and web services. About Nexgen Nexgen Software Technologies, Inc. is the world's largest independent BPCS and PRMS consulting company. Since 1990, Nexgen has helped companies realize the full value and potential of their ERP systems. Nexgen, headquartered in Naperville, Illinois, provides business consulting services and complementary products (through Nexgen Products, Inc.) to users of several packages on the IBM(r) iSeries(tm) (AS/400(tm)) platform: BPCS(r) and PRMS(tm) from SSA Global Technologies(tm), and WorldSoftware(tm) and OneWorld(r) from J.D. Edwards. The company also develops and markets NexgenCommerce(tm), a suite of e-business applications that seamlessly integrate with BPCS, PRMS, WorldSoftware, and also with XA(tm) from MAPICS(tm). Information is available at +1 (630) 300-6000 or on the web at www.nexgencommerce.com. NexgenCommerce provides complete web portal access to popular iSeries (AS/400) enterprise software packages including BPCS(r), PRMS(tm), MAPICS(tm) and J.D. Edwards WorldSoftware(tm). PocketCSR, NexgenCSR, and NexgenCommerce are trademarks of Nexgen Products, Inc. BPCS is a registered trademark of SSA Global Technologies. All other trademarks are the property of their respective owners. ### Contact Information Sales Nexgen Software Technologies, Inc. Phone: +1 630 300-6000 johnson@xxxxxxxxxxxxxxxxxx (See attached file: PocketCSR.doc)
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