Re: Problems with ORD570

Hello,

If everything else in BPCS is working properly when users launch other BPCS
programs, and the ORD570 program was working for a long time with no errors
in the past, and you did not change any order processing programs recently
or apply any ORD BMRs to the system, then I would first of all look for bad
data in the order processing tables in Oracle.

First -- always back-up your tables by saving them to tape before doing any
SQL maintenance - this way you can restore the table if you make any
mistakes in typing! Have the users sign out of BPCS before doing this table
maintenance and make sure all BPCS processes have ended. Then, I suggest
that you check for and remove any duplicate records in the order processing
tables used by ORD570 such as ECL, ECH, ECLW, ECHW etc.. Then, ask the user
to sign back into BPCS and try to run the ORD570 program again.

Otherwise, if this does not work or if you find no duplicate data, I suggest
calling the SSA GT Support Line about this issue if you have a support
contract to find out if there is some BMR or configuration problem.

Thanks,

Genyphyr Novak
SSA GT

----- Original Message -----
From: "Claudio Aumaitre" <CAumaitre@fisa.com.ve>
To: <bpcs-l@midrange.com>
Sent: Tuesday, May 21, 2002 2:48 PM
Subject: Problems with ORD570


> This message is in MIME format. Since your mail reader does not understand
> this format, some or all of this message may not be legible.
> --
> Hi, i have bpcs 6.0.0.44_10 on HP-uv ver 11 and Oracle 8.1.6 as
> database, i'm having problems with pick confirm program (ORD570) when the
> user try to mark the lines to confirm an order the program just die, the
> screen show totaly inhabilited, I  check the user's proccess (oreloader
and
> nwi) whit glance, and i can't see any process running in the server but i
> can see thouse proccess active in the OS (sleeping i think)
>
> please if some body can help me i really appreciatte
>
> PD: excuse my little english
>
> Claudio J. Aumaitre T.
> Gerencia de Sistemas
>  <<Claudio Aumaitre.vcf>>
> --
> [ Claudio Aumaitre.vcf of type application/octet-stream deleted ]