RE: BPCS v4.05CD on OS/400 v4R5 and v5R1 -- BPCS-L

Hi,

Try http://www-912.ibm.com/supporthome.nsf/document/20300257.  Select
"Search Software Problems (APARS)" from the first box w/ drop down arrow;
hit go.  From the next screen, put in BPCS as the search criteria.  Hope
this works out.

DeeDee Virgei
Nelson Stud Welding, Inc.
7900 West Ridge Rd
Elyria, OH 44036

 -----Original Message-----
From:   MacWheel99@aol.com [mailto:MacWheel99@aol.com]
Sent:   Thursday, November 29, 2001 10:07 AM
To:     bpcs-l@midrange.com
Subject:        Re: BPCS v4.05CD on OS/400 v4R5 and v5R1

There was a post a few months ago from Peter Green of SSAX (check BPCS-L
archives http://archive.midrange.com/bpcs-l/index.htm for "Growing BPCS
Object Sizes") saying IBM & SSA jointly maintain informational APAR II 11801
listing PTFs and tips for running BPCS on various OS400 release levels,
including V4R5.

I was recently on several IBM Support sites looking for this without
success.
Search specifically for that APAR = no hits.
Search for all APAR = many hits but NONE had BPCS in the title.
Search for BPCS & I get the cumulative PTFs for V4R4 when printed turn out
to
be 60 some pages each & I am going blind reading this stuff looking for the
word BPCS, but my understanding from the prior discussion was that in
addition to the cumulative PTFs, Data Base Group, SQL PTFs, Query PTFs,
HIPERS, there were also some that were specifically BPCS so there has got to
be another way to find this APAR.

Can someone suggest a URL & better search criteria for me to find this?

Our BPCS tech support is not from SSA/OSG & my boss seems to think that I
ought to be able to find this from the IBM Support Web sites without a call
to tech support.

Even though we have paid IBM for all sorts of support, I cannot call OS/400
support at the present time because IBM billing has self-destructed again &
is unable to send us what we have bought & paid for.
I have a sneaking suspicion this may be related to us running an audit of
IBM
invoices & disputing thousands of dollars in over-charging.
IBM supposedly removed the over-charges from their records but I suspect
that
the fact that we did not pay some invoices IBM not supposed to have billed
us
might be why they have apparently removed records on what we paid for IBM
support, after this was supposedly resolved.

one of the IBM site surveys asked what IBM support could do to improve
customer satisfaction.

My answer:

Retire your Invoicing Systems and subcontract to Professional Accountants
the
task of keeping track of what your customers have bought & paid for.  IBM is
a Quality Technology & Service Company.  Your bag is neither accurate nor
intelligible billing.

MacWheel99@aol.com (Alister Wm Macintyre) (Al Mac)
BPCS 405 CD Manager / Programmer @ Global Wire Technologies Incorporated
http://www.globalwiretechnologies.com = new name same quality wire
engineering company: fax # 812-424-6838
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