Re: ORD570 lock ups ---- whoops! Correction -- BPCS-L

Hello,

Thanks to a reminder from Mark Shank, I have realized that the attached
posting from me yesterday was WRONG! I forgot that some of the Order
processing programs on 6.0.02 did run throught the 'thin client' or OPS
interface, not just the DFS 'fat client' one. Sorry about that. . .

Therefore, the OPS Service Pack for the PC Client runtime software might
help to reduce problems with geniune PC Lockups, if it is indeed the problem
described under BMR43360. In that case, rather than working with the Supply
Chain Helpline, if you are on Full C/S BPCS and are having problems as
described under that BMR, contact the PC Technical Helpline at SSA for
assistance.

However, it is always best to rule out all types of problems before assuming
it is covered by BMR43360, and if you have full work files, you will only
speed processing of your programs by clearing the files mentioned in the
other postings on this subject line.

Thanks,

Genyphyr Novak
SSA

-----Original Message-----
From: Genyphyr Novak <novakg@ssax.com>
To: BPCS-L@midrange.com <BPCS-L@midrange.com>
Date: Monday, July 17, 2000 3:48 PM
Subject: Re: ORD570 lock ups ---- feedback


>Hello,
>
>Installing an OPS Service pack for the client will not help on the release
>of BPCS Martha Bayer is on (6.0.02). They are using COM (fat client) for
>Order Entry, and this has no common code with OPS (thin client). Only
6.1.00
>runs Order Entry via the Thin Client, making a service pack have an affect
>on this program.
>
>Likely there was not the same 'Lock Up' problem as described in BMR43360,
>which is what the OPS Service Pack covers. Had anyone checked to see if
>there was some performance problem on the server, leading to the client
>'waiting' indefinitely (and appearing thus to be locked up)? To really
>analyze this issue further, I would also be looking on the server for the
>job the PC Client is attached to and ensure that job is running as
expected.
>They should determine if the server job on the AS/400 is looping or is
>having a performance issue. If there is a performance issue, then clearing
>the files mentioned will help because the work files will be small again
(it
>is always good to keep these files cleaned up on a regular basis). If there
>is no performance issue then this won't help, and looping or other things
>will need to be looked into.
>
>Thanks
>
>Genyphyr Novak
>SSA
>-----Original Message-----
>From: Scott Nelson <snubby@vianet.on.ca>
>To: BPCS-L@midrange.com <BPCS-L@midrange.com>
>Date: Friday, July 14, 2000 11:23 PM
>Subject: Re: ORD570 lock ups ---- feedback
>
>
>>We have had problems with lockups in Pick Release as well. I found that
>>installing a client service pack helped as well.
>>
>>Scott Nelson
>>Panolam Industries
>>snubby@vianet.on.ca
>>
>>----- Original Message -----
>>From: Annette Barbarise <a_barbarise@nistem.com>
>>To: <BPCS-L@midrange.com>
>>Sent: Friday, July 14, 2000 12:36 PM
>>Subject: RE: ORD570 lock ups ---- feedback
>>
>>
>>> We are having constant lock ups at Nistem Corporation, during the pick
>>> release operation.   Anyone else???
>>>
>>> Thanks
>>>
>>> Annette Barbarise
>>>
>>> -----Original Message-----
>>> From: owner-bpcs-l@midrange.com [mailto:owner-bpcs-l@midrange.com] On
>>Behalf
>>> Of MAndreen1@aol.com
>>> Sent: Friday, July 14, 2000 10:41 AM
>>> To: 'bpcs-L@midrange.com'
>>> Subject: ORD570 lock ups ---- feedback
>>>
>>> Martha Bayer:
>>>
>>>     Good morning  ---- any feedback on your ORD570 lock up problem
>>> would indeed be appreciated.           have  a  good  day
>>>
>>> Curt


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