Error in U/M Conversion

[Martha Bayer <mbayer@xxxxxxxxxxxxxxxxxxxx>]

Thought I would give all of you detective types something to think about
over the weekend.

We are v6.0.02 Mar 98 Cum C/S.  We have a situation that occurs rarely, but
drives everybody crazy when it does.  We take an order for a packaged item
with Selling UOM = TN, Stocking UOM = EA, and a U/M Conversion of 20 and
enter 1 in ordered quantity.  When the pick confirm is being done, the
ordered quantity comes up as 1 instead of 20. 

I've got errors in the ECL as follows:
LQORD = 1 s/b 20
CLSSQT = 20 s/b 1
CLISQT = 20 s/b 1       

I've got errors in the ECH too:
HWEIGT = -1900  (that's right, it's negative)
CHDTYP = 3 s/b 1
Now, the ECH errors may happen because they override the qty of 1 at pick
confirm and put in 20 instead.  Of course, that doesn't work when it comes
to invoicing, so then we do a credit memo and start over.  Everything works
fine on the order for the rebill.

This only happens with one customer/item combination.  It only happens about
every 10 or 12 orders of that combination.  I can't find anything wrong with
the item or the customer masters.

Appreciate any suggestions you may have.   



Martha Bayer
mbayer@badgerminingcorp.com
920-361-2388

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