Re: PC's Locking up when in BPCS

Hello,

I would suggest you phone the Australia Helpline in Sydney and request
assistance about this matter of seeing only a blank screen in your browser.
There could be a number of reasons.

Web browsers are 'pretty' when using the FTP site, but are not required. If
your web browser does not work, you can use the old-fashioned FTP client
(there are some shareware programs available on the internet such as LapLink
FTP) or run the FTP commands directly from a DOS command line (not sure how
you are set up to get out of your firewall, so that might be a problem for
you):

ftp ftp.ssax.com
it will prompt for user name. Enter name and press ENTER
it will prompt for password. Enter it and press ENTER
You are now on a Unix system so everything is case-sensitive when you are
trying to get files:

use the 'ls' command to list contents of a directory (use additional options
to see only a subset of what is inside a directory: 'ls O*' will show only
fixes beginning with capital letter 'O' for example, if there are too many
to see at one time)

The path for the directory with the OPS service pack should be
/ftp/as400/as400/opssp6461/

use the 'cd' command to change to a new directory
use 'cd ..' to go backwards
Then use 'bin' mode (binary) before starting the transfer
and do a 'get filename' for the file you want to download.
Type 'quit' to leave.

Thanks

Genyphyr Novak
SSA

-----Original Message-----
From: Thana B. <thanab@takeda.co.th>
To: BPCS-L@midrange.com <BPCS-L@midrange.com>
Date: Tuesday, March 07, 2000 3:23 AM
Subject: RE: PC's Locking up when in BPCS


>Please help...
>I'm newbie in OGS-FTP D/L-ing,
>
>When I log-on with user name & password (provided by SSA) on OGS FTP site
>by using command ftp://username:password@ftp.ssax.com on web browser (as
SSA
>recommend on SSA website),
>
>The log-on is OK (not error) but I found notthing (Blank screen).
>Have someone can give me some help?
>
>I would like to D/L BMR43360 (or OPS_Runtime_Service_Pack_6.0.044_8.exe)
>to fix PC lock-up problem.
>
>Best Regards
>Thana B. (Takeda-Thailand)
>Remark: I try may times since last weekend but doesn't success.
>
>
>-----Original Message-----
>From: owner-bpcs-l@midrange.com [mailto:owner-bpcs-l@midrange.com]On Behalf
>Of msassman@ssax.com
>Sent: Friday, February 18, 2000 06:59 AM
>To: BPCS-L@midrange.com;
>Subject: Re: PC's Locking up when in BPCS
>
>
>Kevin, and other interested parties,
>
>The OPS Runtime Service Pack is a collection of client-side runtime (OPS)
>fixes.
>It originally began as BMR 43360 "PC's lock-up without error."  Several
>clients
>were complaining of such problems, and SSA R&D started working very closely
>with
>a number of clients to find the cause and resolve it. Unfortunately, the
>problem
>is very environmental and could not be duplicated in-house. Some early
>indicators pointed to obscure things like certain models of network cards.
>Some
>early experimental fixes for the lockup problem were released with names
>like
>"testpatch43360". Eventually, since there were other BMRs that were also
>being
>fixed by changes to the runtimes, and there were no dependencies between
the
>runtimes and the rest of the code, these fixes were all repackaged as the
>OPS
>Runtime Service Pack. Each time a new version of the Service Pack was
>released,
>it was found to solve more - but not all - of the reported lockup problems.
>
>The questionnaire that is referenced in the email from SSA Frimley is a
>questionnaire that was developed to get more info from clients on their
>operating environments - with the intention of using that information to
try
>to
>find additional patterns or environmental patterns. However, logging
>facilities
>built into the Service Pack (referred to in the Frimley email as "trace
>option")
>have been much more useful in troublshooting ongoing lockup problems. Most
>clients who continue to have problems with lockups are asked to enable the
>tracing facilities, and then send the resulting log files to SSA for
>analysis.
>
>The file "CUI BMRs.doc" is not an official document from SSA that I am
aware
>of.
>It was likely a document that the Frimley HelpLine Consultant used to
>summarize
>some of the same information I am putting here, or maybe details of the
BMRs
>that were included in the Service Pack. It may have been specific to that
>client's questions at the time. The Service Pack itself actually installs a
>small readme that contains a list of BMRs and other issues fixed by the
>Service
>Pack. The existence of this readme is not widely known. It gets installed
at
>\bpcscs\readme.txt.
>
>The latest version of the Service Pack available on the FTP site, as of 17
>Feb
>00, is actually OPS_Runtime_Service_Pack_6.0.044_8.exe. It resolves _many_
>of
>the types of lockup problems that were reported, but not necessarily all.
>New
>versions will likely continue to be released. The latest version for 6.0.04
>and
>6.1, which share the same runtimes, is always kept at the location that had
>been
>listed - /ftp/as400/as400/opssp6461/. There is also a version for 6.0.02
>kept at
>/ftp/as400/as400/opssp602/. (These are available to Unix clients at
>/ftp/unix/fixes/pc/opssp602 and /ftp/unix/fixes/pc/opssp6461.) The latest
>version of the Service Pack for 6.0.02, as of 17 Feb 00, is
>OPS_Runtime_Service_Pack_6.0.02_38.5.exe. Old versions of the Service Pack
>are
>deleted from the FTP site as new ones are put there. There are also always
>two
>more files in the directory with the Service Pack, files with the same name
>but
>ending in extensions .rpt and .txt. The RPT files are packing lists,
similar
>to
>the ones that are shipped with client side BMRs, listing all files affected
>by
>the Service Pack. The TXT files contain a few brief reminders about
>installation
>of the Service Pack.
>
>The numbering of the Service Packs matches the numbering of the runtime
>versions
>on the PC. There is a file that can be checked on the PC to determine which
>version of the runtimes are installed - this can help in determining if a
>particular Service Pack has been installed. The file is located at
>\bpcscs\bpcsoo\system and is called version.cfg. It can be opened in a
>standard
>text editor like Windows Notepad. It will contain only one line, in the
>format
>{[version]"6.0.0.44_8"}. As different versions of the OPS Runtime Service
>Pack
>are installed, this file is updated.
>
>Please note: the PC runtimes are completely independent of the Host
>runtimes -
>one can be changed without changing the other.
>
>A note about PC lockup problems: Most of the lockup problems that have been
>reported to SSA involve situations where not just BPCS, but the entire PC
>locks
>up. CTRL-ALT-DEL and ALT-TAB do nothing, although the mouse pointer may
>continue
>to move. The PC must be rebooted from the power switch. If you experience
>lockup
>problems that do not match this description, they may not be the types of
>lockups that the OPS Runtime Service Pack is designed to fix. In that case,
>you
>should definitely report the problem to the SSA HelpLine. No clients have
>reported these types of lockups on WinNT, only 95 and 98. The Service Pack
>can
>also be used on NT though, for other runtime issues.
>
>Regards,
>Mike Sassmann
>Senior Technical Consultant
>SSA International HelpLine PC Technical Team
>
>-------------
>original thread
>-------------
>Date: Thu, 17 Feb 2000 14:34:40 -0500
>From: Kevin_Catlin@GM.cytec.com
>Subject: Re[2]: PC's Locking up when in BPCS
>
>     Your attachment (CUI BMRs.doc) didn't make it through.  What is an OPS
>     Runtime Service Pack and why do I care?  I'd really like to see the
>     "notes with details of the problems solved by the Service Pack".
>     Please include them directly in your reply if possible.
>
>     Regards
>
>     Kevin Catlin
>     CYTEC Industries
>     kevin_catlin@gm.cytec.com
>
>
>______________________________ Reply Separator
>_________________________________
>Subject: Re: PC's Locking up when in BPCS
>Author:  BPCS-L@midrange.com at Internet
>Date:    02/17/2000 2:39 PM
>
>
>original question...
>
>
>We have experienced the same issues.  We are currently trying an
>experimental PC running Windows NT because soemone suggested this would
>help minimize if not "cure" the lockups.  We are only running CEA live and
>Accounts Payable and Purchasing seem to have the highest occurences.
>
>reply from ssa (frimley)
>
>
>(See attached file: CUI BMRs.doc)
>
>BMR 52237 is part of the OPS Runtime Service Pack.
>
>You can find the latest version, OPS Runtime Service Pack 6.0.0.44_5 at the
>following address:
>
>/ftp/as400/as400/opssp6461/
>
>This Service Pack is the same for both 6.0.04 and 6.100 BPCS versions.
>
>Attached you'll also find:
>
>- -  Some notes with details of the problems solved by the Service Pack
>- -  A questionnaire to complete if you have a lockup problem
>- -  The instructions how to enable the trace option if a lockup occurs.
>
>hope this helps ....
>Patrick
>PPS............ we are still getting locks daily in acp500
>
>
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