RE: Version of BPCS client for 6.1

["Mack, Robert M." <Robert.M.Mack@xxxxxxxxx>]

Well put.  Some may say a little defensive, but hey, if they haven't "walked
the walk they can't talk the talk" (Full Metal Jacket).  There is a lession
to be learned here.  When calling a help line, make sure you have all the
information in front of you.  Like error messages, system config etc.  Also,
let the person on the other end know what things you have tried to
fix/troubleshoot yourself, it saves time.  Remember, the person on the help
desk has been answering calls all day and may have heard the same problem
before, so they may possibly know that the fastest way to fix it is to say
"apply the lastest BMR."

Thanks again for setting the record straight.
Best regards,
Bob Mack
Senior IT Auditor

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