Re: Re[2]: BPCS Docs

[Arleen Rissner <arleen@xxxxxxxxx>]

Are the books that DS Solutions detailed enought for the end user or are they 
generic over-view??
I have taken several classes at SSA and the books that they provide for the 
class room are to vague for the end user.
We here at Group Dekko have made our own BPCS Support Documentation that our 
end plant uses can follow key-stroke by key-stroke.

Any comments would be greatly appreciated.  
thanks, 
Arleen Rissner
Group Dekko Services LLC




DLTOWNSE@am.pnu.com on 01/06/2000 03:32:53 PM
Please respond to BPCS-L@midrange.com@Internet
To:     BPCS-L@midrange.com@Internet, JMartin@iwgid.com@Internet
cc:      
Fax to: 
Subject:        Re[2]: BPCS Docs

     There used to be a company called DS Solutions who did BPCS 
     documentation.  I don't have a copy of the manual, but other 
     locations in our company have used it in the past and found the 
     product to be very useful.  I believe the cost is around $500 US. 
     If you are interested in contacting them, the address I have is:
     
     DS Solutions
     P.O. Box 304
     Mequon, WI  53092
     Phone:  414-251-6010
     
     Donna Townsend
     Pharmacia & Upjohn


______________________________ Reply Separator _________________________________
Subject: RE: BPCS Docs
Author:  "Martin; Jerri" <JMartin@iwgid.com> at Internet-America
Date:    1/6/00 1:25 PM


This is a very sad truth.  I've been trying to find documentation since I 
started using this application six months ago.  I checked at the local 
library figuring BPCS had been around long enough that books had been written 
about it, but no.  I had gotten my hopes up when SSA sent an installation CD 
to me and said it had documentation on it.  It turned out it was bits, pieces 
and supposed upgrades to existing documentation.  SSA then told me that the 
only documentation available were the course workbooks that you got if you 
attended a class.  I tried signing up for a class but it had been cancelled 
due to lack of enrollment.  Whats a person to do?
     
I agree many other companies selling software have created documentation and 
look at how popular their software is!  Infinium is great in the fact you 
can access documentation via the web and get updates as soon as they are 
loaded.  SSA, their business partners and contractors needs to step into the 
present and future by getting documentation out to the masses.  SAP isn't 
worried about proprietary information, I was at Border Bookstore recently 
and noticed several books written about their software.
     
     
> -----Original Message-----
> From: L. S. Russell [SMTP:leslier@datrek.com] 
> Sent: January 06, 2000 12:45 PM
> To:   BPCS-L@midrange.com
> Subject:      BPCS Docs
> 
> I am very new to BPCS, only been involved with it for about a year. 
> I don't hate BPCS anymore than the next ERP, but I do hate the fact 
> that documentation is withheld from - not only users but administrators 
> as well. 
> There have been many, many cases over the past year where I would never 
> have
> had to call the practically worthless OGS if I had had the docs within 
> reach.
> 
> The reason I write this is that I noticed a post from someone at iWorks, 
> formerly SSA Southeast. The people at iWorks claim to be more interested 
> in helping BPCS users get things done than their previous incarnation.
> That being the case I was wondering if there is still a BAN on providing 
> users with DOCUMENTATION.
> The reason this lack of information gripes me is that I have spent
> untold hours waiting either on hold or for a call back, when with even 
> the amount of documentation provided by Microsoft might just have saved 
> me a call.
> I mean, Daffron comes with docs, Optimum Solutions HR comes with docs, 
> Extol, comes with docs, HMS Monitor comes with (award winning) docs,
> Infinium comes with docs!
> Why can't BPCS come with docs? 
> If I can go to Egghead and by a copy of Windows for $98 and get 
> documentation
> why can't I expect the same from an infinitely more expensive software? 
> 
> So can one of you guys there at iWorks comment on my ranting post? 
> 
> --
> L. S. Russell Programmer/Analyst
> Datrek Professional Bags, Inc.
> 2413 Industrial Drive
> Springfield, TN. 37172
> mailto:leslier@datrek.com
> http://www.datrek.com
> --
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