Re: Customer Order Missing after BIL620

[MacWheel99@xxxxxxx]

from Al Macintyre

We're on 405 CD & I'm currently merging Y2K bug fix BMRs for this program (& 
a bunch of others), with our mods ,,, wg\hich basically are print layout with 
ingredients like
from warehouse get facility
from facility get shipped-from address
if blank line, vertical adjust like shipped to

BMRs in BIL620 which you might like to know about & make sure you have 
installed, include:

2606
duplicate EIL records created

1469 & 6661
in the scenario of an ECH whose only corresponding record was a special line, 
there were several related problems causing incorrect ECH coding with respect 
to status & soft delete & access

18470
document could be written to the wrong type

38763 
date messed up

42563 
misleading header

46117 
deleted post ship orders were generating unwanted output ... invoice documents

49277
promotions on RMA weren't getting into GL

>  From:    VKenneal@JNJIE.JNJ.COM (Kenneally, Veronica [JNJIE])
>  
>  Hello 
>  
>  I am currently investigating the same poblem,except in my case the order 
has
>  disappeared after the Invoice run Bil620
>  
>  There is no sign of it in the ECH/ECL file.
>  
>  It has definitely something to do with the Billing run but what I can't 
work
>  out.
>  
>  Any one any ideas
>  
>  Veronica

>       -----Original Message-----

>            We are V6002 MM plf Nov 97 cume OS/400 V4R1
>            
>            We have seen infrequent order disappearances also.  <
>  10 orders per 100,000.  Latest one seems to have resulted from order
>  number in ECH  being changed to a different number than the originally
>  assigned  number by Accepting a Change Order transaction.
>  Subsequent ECH/ECL  file clean-up programs (ORD990?) delete the orphaned
>  ECH and ECL  records, removing all traces of the original order.

Al comment = We run query right before ORD990 to list problem clues to help 
us do repair reconstruction work.
   
>            We reported this to SSA HelpLine on 10/26 and it was
>  assigned incident no. 101682392.  As yet we have not heard from SSA in
>  response.

Al comment = Sometimes SSA fixes stuff & announces the fix on OSG without 
informing relevant customers.

>            
>            Kevin Catlin
>            CYTEC Industries
>            kevin_catlin@gm.cytec.com
>  
>       ______________________________ Reply Separator
>  _________________________________

>  
>       Dear BPCS Professional
>            
>       We use V6002 C/S plf cum March 98 in AS/400 v3r7.
>            
>       We have entered 3 customer order after we accept the order
>  was miss. I check in ECH & ECL file, there was not recorded.
>            
>       Please help us.
>            
>       Thanks
>            
>       Kusman Lim
>       MIS Department
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