Re[2]: DISAPPEARING INVOICES

[jonathan.starks@xxxxxxxxxxxxxx]

It is common practice for billing to be run overnight when users cannot access 
the system,often as part of a daily schedule submitted by Robot or some other 
automatic scheduling tool. 

Regards,
Jon Starks
jonathan.starks@eu.reckitt.com
______________________________ Reply Separator _________________________________
Subject: Re: DISAPPEARING INVOICES 
Author:  <BPCS-L@midrange.com> at internet
Date:    12/09/1999 11:00


>  We are on BPCS V6.04 mixed mode but using client server (GUI) for order
>  entry.  We have a very strange problem where the invoices do not print but 
>  seem to disappear into a "black hole" for a while before popping out again. 
>  The problem seems to be intermittent and we have tried deleting the user
>  profile, data area etc for this user.  The job seems to end normally and we 
>  have checked WRKACTJOB/WRKSBMJOB and all other outqueues.  
> The records are on the ECH/ECL.
>  Has anyone else experienced this problem or can anyone offer some 
>  assistance.
>  
>  Thanks
     
We have had whole bunches of problems due to people updating ECH/ECL for 
different purposes concurrently, so we have a company rule ... when billing 
is being run ... everyone else get out of customer order updates & shipping 
activity.  That solved the problem, except when some people do not pay 
attention.  There was a rush customer order after the shipping crew had gone 
home, and the customer service people's shipment went into a black hole ... 
they were half way thru when their work was sucked up by the invoicing ... 
they had neglected to tell billing that there was a need to interupt billing 
for their emergency.
     
We're on BPCS 405 CD mixed mode ... PTF-1 without the Y2K repairs done yet
     
Al
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