Re: Customer Order Processing Problems

I have attached a chart of the open order statuses as of V4.04,  they
probably have not changed any.  SSA can send you a new listing though if
they have changed if you call the help line (and wait...) that is where I
got this list from.

We also get some orders that are not soft deleted upon completion and even
some that are left in status 8 - the invoicing state, so our users can not
go into them put they show on their open orders.  We just manually clean
these up as they are found.  SSA keeps telling us they have no BMR's for
this or that it is a problem, it is due to mods we made.  But I guess we are
not the only ones getting this!!! Maybe more people should notify them so
they realize it is their code that is not cleaning up closed orders.

Hope this helps.
Angie,  Programmer/Analyst
, 
>To all you BPCS Experts,
>
>     Here  is a mystery (due to my lack of BPCS knowledge) that most of you
>
>     can help me with :
>
>     BPCS 6.02 after running our Billing Process we still find orders that
>     have been billed (invoiced) but the HID field in ECH hasn't been set
>     to contain a Z. The status bit for Closed Order has been set yet the
>     HID hasn't been changed to HZ... why ? Is this normal ?
>     The order was successfully billed and a record has been logged in
>     SIH/SIL yet ECH still has the Order as Opened.
>     As the last part of the question what are all of the Status Bit
>     combinations, does someone have a document that explains the different
>
>     order status's.
>
>     Many thanks in advanced.
>
>     Roberto Sehringer
>     Cytec Industries, Inc.
>
>
>Hello Roberto,
>
>     My name is Chris Ertz, certz@americanmetalproducts.com,
>I have the same problem that you have been experiencing. I wrote 3 fix
>program that I run every night before billing runs.
>
>1st  I re-calculate open order amounts, because we have bugs in our client
>server and/or  (ORD701B) order post.
>2nd I zero out open order amounts on closed orders, I force close ECH
>records if nothing left to ship and not already closed.
>3rd  I re-calculate total order discounts on all orders open or closed,
>because we have bugs in our client server and/or  (ORD701B) order post.
>
>I have been trying to get BPCS to fix this problem for some time.
>
>If you are interested in discussing this and/or other questions
>you an E-Mail or Voice (601)890-8182
>
>Sincerely,
>
>Chris Ertz
>American Metal Products, Inc.
>
>
>
>
>
>
>
>
>
>
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