Customer Order Problems with BPCS 6.0.02 (MM)

["Certz" <certz@xxxxxxxxxxxxxxxxxxxxxxxxx>]

Dear all,

     Hello I am Chris Ertz. I am a new user to Midrange Dot Com, but I have
been working with the AS/400 since 1988 and with the System/38 before that
and the System/34 before that.

     I have been working with BPCS since August 14, 1995 when I became an
employee of American Metal Products. At the time we were on BPCS 3.1.1.
Heavily modified and a mess. Now we are live on BPCS 6.0.02 Mixed Mode
cumulative PTF January 1998 and with individual PTF?s applied on both the
Client and the Server with almost no modifications by in house programmers
or consultants.

      I have been spoiled by another packages help line. I have not found
the same level of support from SSA. They seem not to be able to re-produce
my problems. I am glad I was told about this Forum. I hope someone can give
me some in site to some problems that I have been experiencing with BPCS
6.0.02.

     One of my problems with the mixed mode version of the client order
entry is when an order is deleted; (An Entity has been deleted by doing a
File and a delete). The problem does not occur when only one user is in the
client order processing. It takes several users in the client order entry
(supply chain) to cause this problem. The problem is that the ECH order
header is physically gone and the ECL orders lines are still in the files
in a soft deleted status. It does not seem like much of a problem since the
objective was to delete the order, but this problem has side effects. When
this problem occurs it also messes up other orders total order discounts,
and open order amounts (oh what a mess).

     I have created Journals over the ECH, ECL, ECS, and RCM to track the
problem. I have discovered that the ECH record is not deleted but the order
number has been changed to a later order number that someone else has
entered. This has caused problems with another order.

     To stop this problem I have asked Customer service to get all of the
way out of the client after deleting an order. So far it appears to have
worked.

     Any Response would be greatly appreciated. Any known PTF?s will also
be greatly appreciated.

Sincerely,


Chris Ertz

Software Development Manager
American Metal Products


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