Re: Credit Available

[MacWheel99@xxxxxxx]

>  |We need to find what fields and/or programs are used to update 
>  |the Credit Available Field and what makes up this amount field.

If the contents of the field appear to be incorrect, areas I might suggest 
someone check out is --- what happens when the pricing is changed on what we 
sell our customers --- we typically choose to change price when the customer 
has an engineering change or the quantity they normally want shifts 
dramatically or they do a lot of emergency pull-ups & we want to bill them 
for the costs of rushing their product through the system, but sometimes 
human error gets a wrong price & there is need for billing adjustment, and 
ORD500 repairs for the rest of the open orders.

Sometimes we discover, as the result of a customer question, that we have 
been billing at the wrong dollar amount.  The manner in which corrections are 
made might not get all the totals in the system in balance, since sales dept 
focus is on fixing pricing for FUTURE orders & accounting focus is on 
balancing the FINANCIAL books as far as the customer is concerned.  When an 
RMA comes in for repair, the focus is on rapid turn-around of correct 
repairs.  We do use Billing Adjustments to repair reporting errors in the 
shipping department.

There are a bunch of reorgs on the SYS reorg menu - many of them touch 
customer orders & receivables, particularly open totals.  My personal focus 
has been on cleaning up negative allocations & actual inventory totals, but 
we have had some craziness with corrupted costs.  If you need the source on a 
particular program - ask for the latest BMR on that program.

Al

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