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You know, since this is the RPG list, I would have to say that, using
RPG to do this task would be all but remedial, especially compared to
the caffeine-induced example I gave (BTW, the outer CASE statements
should use a 'ELSE' rather than a comma *twitch*).

You could simply open up the file, read by key (hopefully this would
be keyed by phone#, phoneext#), and set up a loop that detects change
in key, writes each customer's ph# and ext#, and first feature code,
then for subsequent recs for the cust, writes to the next feature code
field in the output file.

        Read file;
        Dow Not %EOF(File);
           If Phone#<>PhoneHold Or
           PhoneExt#<>Ext#Hold;

              If OF.Phone#<>0;
                   Write outfile OF;
              EndIf;

              Eval OF.Phone#=Phone#;
              Eval OF.PhoneExt#=PhoneExt#;
              Eval OF.Feat1=*Blanks;
              Eval OF.Feat2=*Blanks;
              Eval OF.Feat3=*Blanks;
              Eval OF.Feat4=*Blanks;
              Eval OF.Feat5=*Blanks;
              Eval PhoneHold=Phone#;
              Eval Ext#Hold=PhoneExt#;
           EndIf;
           Select;
              When OF.Feat1=*Blanks;
                  OF.Feat1=Feature;
              When OF.Feat2=*Blanks;
                  OF.Feat2=Feature;
              When OF.Feat3=*Blanks;
                  OF.Feat3=Feature;
              When OF.Feat4=*Blanks;
                  OF.Feat4=Feature;
              When OF.Feat5=*Blanks;
                  OF.Feat5=Feature;
           EndSL;
           Read file;
        EndDo;

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