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Most of them are fluent in American English, it’s just that they cannot speak it without a very significant accent making it nearly impossible to communicate. I really miss Walt Ling. He made sure support was the best in the world. When he retired is when it really started to decline cause the accountants got control of it.

--
Jim Oberholtzer
Agile Technology Architects




On Apr 3, 2024, at 11:43 AM, dr2@xxxxxxxx wrote:

Support line just ain't what it used to be. Be nice if they actually
had people triaging the calls that knew English!

On 2024-04-03 12:37, Dan Bale wrote:

I noticed this as well yesterday. Wasn't playing close attention, but it seemed like the button for "I consent" changed to that wording after I hovered over it and just before clicking on it. It confused the heck out of me.

- Dan Bale

-----Original Message-----
From: MIDRANGE-L <midrange-l-bounces@xxxxxxxxxxxxxxxxxx> On Behalf Of Rob Berendt
Sent: Wednesday, April 3, 2024 8:31 AM
To: Midrange Systems Technical Discussion <midrange-l@xxxxxxxxxxxxxxxxxx>
Subject: You must consent

You can no longer update one of your cases via the support site unless you click on the "I consent" button on the marketing pop up screen which asks you if you want to receive spam from IBM.
Granted, there's a yes/no button but having to click on "I consent" after pressing the yes/no button is infuriating.
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