Re: How to resolve CPF8C37: Service requester does not have IBM maintenance agreement. -- MIDRANGE-L

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Le 26/09/2022 à 14:55, Rob Berendt a écrit :

I am doing a sndptford on a M* ptf.
I am getting the message from the subject line. I don't think this is true however how do I check to find out what may be giving IBM that impression?

What about the IBM i product SWMA (Software Maintenance Agreement) record for this serial number?

Are you trying to order a server firmware PTF (MHxxxxxx) (note: I would be surprised that you do so :-) or an IBM i LIC one (MFxxxxx)?

My Update Access Key is good well into next month.

According to ESS:
6948C95 Hardware Maintenance Expiration: 2023-05-31
Contract number:<redacted>
Customer:<redacted>
Service start date:2021-05-24
Service end date:2023-05-31
Service level:M19
Service level description:On-site Repair,ORT=SD,24x7
Agreement start:2020-06-01
Agreement end:2023-05-31
Term end:2023-05-31

Rob Berendt
--
IBM Certified System Administrator - IBM i 6.1
Group Dekko
Dept 1600
Mail to: 7310 Innovation Blvd, Suite 104
Ft. Wayne, IN 46818
Ship to: 7310 Innovation Blvd, Dock 9C
Ft. Wayne, IN 46818
http://www.dekko.com

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