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Where on their web site?
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That's kind of the point. :-)
I did find further instructions in the email that I missed. I'll try muddling through this. The first link seems pretty detailed.
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Your contact information does not match.
Here are the instructions that you need to follow in order to get correct call home and community user data:
https://www.ibm.com/support/pages/node/6492597
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Please update the call home information on your server/partition to match one of the community users in
https://www.ibm.com/mysupport/s/?language=en_US
From a command line, type wrkcntinf
2. Work with local service information
2. Change service contact information
Make sure to page all of the way down (5-7 times) to update all of the fields including "Electronic mail addresses"
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OR create a user in the community that matches the call home info.
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This will enable you to view, open, close and update cases that call home and we can provide a better support experience.
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Rob Berendt
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